In reply to a post by mixt:

Stunning. So what's the ultimate solution to force the issue? Cancel all direct debits and initiate a complete cease on the phone line and then start from scratch again?

Looks like the OP has made the mistake of cancelling an order before it was completed, leaving his account in an indeterminate state.
I think he has to cease his phone line or move to full LLU with, say, sky for example.

The problem was caused by you cancelling the order to move to full LLU.

You won't need a MAC to move to sky in that case. Do sky think you do?
Will you want or be able to keep your phone number?

So if that is indeed the case then the isp (talktalk) have 5 working days from receiving your request for a MAC code to supply you with the said code, that is ofcom's ruling, in failing to do so they could be fined by ofcom,
If the 5 working days have elapsed already then if i where you i would be contacting ofcom in the morning by phone, they will hopefully will e-mail the CEO at tt and you will be contacted by someone in the uk who can1,find your account details,2,generate & provide you with a MAC code there and then or soon afterwards,, or you could try tt user forums, as telephone support doesn't work FACT unless of course the account wasn't canceled in which case this would trigger a cease order instead, but once completed , op should be free to order another adsl service

Edited by tommy45 (Thu 01-Dec-11 22:26:09)

In reply to a post by BatBoy:

The problem was caused by you cancelling the order to move to full LLU.

I think it was caused by even contemplating moving to them. But yes, cancelling my order has obviously really confused them.

If there was one person deal with each case, I suspect it would be much easier to get things done, but when you get a different person responding to each email, it is no wonder they are clueless.

In reply to a post by BatBoy:

You won't need a MAC to move to sky in that case. Do sky think you do?
Will you want or be able to keep your phone number?

No, so far the Sky order seems to be progressing without it. I just didn't want Sky to get part way through and then ask, leaving me stuck.

Yes, apparently I am keeping my same phone number.

As you can see, your description was confusing, and there's only 1 of you.

In reply to a post by tommy45:

If the 5 working days have elapsed already then if i where you i would be contacting ofcom in the morning by phone,

Thanks, I think I will do that. I has definitely been more than five.

In reply to a post by BatBoy:

As you can see, your description was confusing, and there's only 1 of you.

Why do you think it was confusing?

In reply to a post by quarky:

In reply to a post by BatBoy:

You won't need a MAC to move to sky in that case. Do sky think you do?
Will you want or be able to keep your phone number?

No, so far the Sky order seems to be progressing without it. I just didn't want Sky to get part way through and then ask, leaving me stuck.

Yes, apparently I am keeping my same phone number.

I didn't have a MAC to move from Virgin cable to Sky and kept the phone number, ordered sucessfully on-line. BT on the other hand, couldn't keep the phone number and couldn't be ordered on-line, so lost their chance to get the business.