In reply to a post by quarky:

In reply to a post by BatBoy:

As you can see, your description was confusing, and there's only 1 of you.

Why do you think it was confusing?

Possibly because you missed out some salient information.

Ah, remember this is just an extract from days, and days, and day's of posts. But talktalk have my name, address, phone number, details of my order, and details of when it was cancelled, as well as my broadband account number (and have had them on every single request they have made for them).

I don't know what other information they could need, but if there is something you think I should provide or tell them, (seriously!) let me know.

Cheers
Greg

Edited by deleted (Thu 01-Dec-11 22:33:25)

In reply to a post by quarky:

I don't know what other information they could need, but if there is something you think I should provide or tell them, (seriously!) let me know.

Cheers
Greg

I think this is a clue

We are having difficulty in finding your account on our systems. Can you please provide us with your Telephone Number associated with your account or Account Number (this can be located on a recent letter or bill received from us) so we have more information to locate your account.

The account that we are able to locate has been cancelled on the 21st November 2011.

In reply to a post by BatBoy:

In reply to a post by quarky:

I don't know what other information they could need, but if there is something you think I should provide or tell them, (seriously!) let me know.

Cheers
Greg

I think this is a clue

We are having difficulty in finding your account on our systems. Can you please provide us with your Telephone Number associated with your account or Account Number (this can be located on a recent letter or bill received from us) so we have more information to locate your account.

The account that we are able to locate has been cancelled on the 21st November 2011.

Ah, but the account wasn't cancelled. In fact, I have received a bill for the account a couple of days ago. If I am receiving a bill, still receiving broadband, and haven't actually asked for my account to be cancelled, I don't think it has been cancelled. In fact in other posts, they themselves admit that it hasn't been cancelled. So sometimes they can find the information.

Remember that this is the same company who need to keep asking for the same information over and over. I am not surprised them can't find it, if they can't find my account number and phone number from further back in the email chain....

You're not helping yourself here. You are looking at the debt collectors arriving in a year's time.

Oh I have paid my bill. No doubt I will end up slightly out of pocket as TT actually charging for part of a month rather than a whole month seems a bit much to ask for them, but I have paid all of my bills via Direct Debit, so no issues there.

I'm thinking about the bills that won't arrive or be paid after you've left. They'll just accrue on the uncancelled account.

Ah.

Oh well, probably not a lot I can do about that...

You could give them the account number and phone number they requested and sort it out before you leave. That might work.

I have given them the phone number and account number four times so far...