You know that email I just quoted, did you reply to that one giving the account number and phone number as they requested?

Sky since it is full LLU only needs the nod from the consumer to move to it, no need for a MAC

Billing on the old service is down to notice periods, i.e. it is feasible that you will be paying for 1 to 30 days of service that you dont receive dependng on the precise wording of the contract.

Yes.

In reply to a post by MrSaffron:

Sky since it is full LLU only needs the nod from the consumer to move to it, no need for a MAC

Billing on the old service is down to notice periods, i.e. it is feasible that you will be paying for 1 to 30 days of service that you dont receive dependng on the precise wording of the contract.

A friend of mine is also moving to Sky and has been asked for a MAC though (and he is getting a sky phone). Still mine is looking OK at the moment. Thanks for that. And thanks Batboy and everyone else for the advice/info. Hopefully the nightmare will be over soon.

Hi,

In regards to the issue with TalkTalk If you join the Members Forum or tweet us @TalkTalkcare we can look into this matter in more depth for you.

Regards

Mark
TalkTalk Online Community Department

In reply to a post by quarky:

Some extracts from my attempts to get a MAC code from these clowns. Note you need to start at the bottom and this is only a tiny extract. Some highlights include needing to give them my name, address and account code FOUR TIMES so far in the same call and they still don't seem to know what they are doing. Other times, they have told me that my boadband has been cancelled, but when I ask for the termination date, they tell me that it isn't, only to tell next time that it is:


Subject
Please cancel

Discussion Thread
Response Via Email (Kavita *********) 01/12/2011 09.16 AM
Dear Greg *******,

Thank you for contacting us in relation to your MAC request.

Please accept my apologies for the inconvenience this matter may have caused you.

We are having difficulty in finding your account on our systems. Can you please provide us with your Telephone Number associated with your account or Account Number (this can be located on a recent letter or bill received from us) so we have more information to locate your account.

The account that we are able to locate has been cancelled on the 21st November 2011.

If you have any further queries, please do not hesitate to reply or visit www.help.talktalk.co.uk for more information.

Kind regards,


Kavita *********,
Talk Talk Customer Relations
Customer By Email (Greg *******) 01/12/2011 08.00 AM
My broadband is with Talktalk. Why would BT need to give me a mac code if my broadband is nothing to do with them?

This is ridiculous, please can you pass this to someone who knows what they are doing?



On 1 Dec 2011, at 07:27, "TalkTalk Help" <[email protected]> wrote:

>
>
>
Response Via Email (Yudhveer *********) 01/12/2011 07.27 AM
Dear Greg *******,

Thank you for contacting us in relation to your MAC request.

Please be advised that I am only able to access an account in your name that was cancelled on the 21st November 2011. This order was placed on the 17th November 2011.

If your phone services are with BT, I would advise you to contact BT on 0800 150 111 and they will be able to assist you.

If you have any further queries, please do not hesitate to reply or visit www.help.talktalk.co.uk for more information.

Kind regards,


Yudhveer *********,
Talk Talk Customer Relations
Customer By Email (Greg *******) 01/12/2011 05.59 AM
My phone is with BT not talktalk. Something which you would know if you bothered to read the emails, or even looked at my account details.

So where is my mac code?



On 1 Dec 2011, at 02:58, "TalkTalk Help" <[email protected]> wrote:

>
>
>
Response Via Email (Catherine *********) 01/12/2011 02.58 AM
Dear Mr *******,

Thank you for contacting TalkTalk Customer Support regarding the cancellation of your TalkTalk package.

I would like to express my sincere apologies on behalf of TalkTalk for the inconvenience this matter has caused you. I understand that this was not the level of service you were expecting from us. We take your comments on board in a view to improve our services.

The telephone number 0193 XXX 5877 was already cancelled on 21st November 2011. This was registered to a Local loop Unbundling (LLU) which means that internet service provider will have their own equipment installed in your local BT exchange.

If you leave TalkTalk, then both Phone and Broadband will cease at that time.Your best bet would be to contact BT about it, but most non-LLU isp's will not be able to take you on until you have a BT landline.

If you are pertaining to a different account, kindly provide the telephone number or account number associated with it.

I trust this now clarifies the matter.

If you have further queries, please feel free to call our Customer Service on 0870 444 1820. Lines are open from 8am to 8pm, seven days a week. Alternatively, you can contact us on http://help.talktalk.co.uk/app/ask.

Yours sincerely,

Catherine *********
TalkTalk Customer Relations
Customer By Email (Greg *******) 30/11/2011 03.15 PM
Please read the call details. I have given t phone number and account number at least three times already.



On 30 Nov 2011, at 14:50, "TalkTalk Help" <[email protected]> wrote:

>
>
>
Response Via Email (Nerissa *********) 30/11/2011 02.50 PM
Dear Mr *******,

Thank you for contacting TalkTalk Customer Support concerning the cancellation of your Home Phone and Broadband services.

Our record shows that you placed an order for a Home Phone and Broadband package (TalkTalk Plsu) on or around 17th November 2011. Thereafter, as per your request it was cancelled by our Customer Loyalty Department on 22nd November 2011.

If you have an active Broadband account with us, kindly provide the telephone number or account number associated with it so that we can deal with your Migration Authorisation Code (MAC) request accordingly.

Your patience and understanding regarding this matter is fully appreciated, and I trust that this will be resolved shortly.

If you have further queries, please feel free to call our Customer Service on 0870 444 1820. Lines are open from 8am to 8pm, seven days a week. Alternatively, you can contact us on http://help.talktalk.co.uk/app/ask.

Yours sincerely,

Nerissa *********
TalkTalk Customer Relations
Customer By Email (Greg *******) 30/11/2011 01.45 PM
Hello,

Any chance of someone who knows what they are doing, sending me a reply?

On 29 November 2011 12:14, Greg ******* <*********@gmail.com> wrote:

> Firstly, I have never had telephone services with TalkTalk, so how can
> they be cancelled?
>
> Secondly, I didn't cancel my broadband (as I have said many times
> already), I cancelled the order to shift my broadband to a new contract,
> and to shift my phone.
>
> I really do not understand how I can make this any clearer.
>
> Going back to my original question then, how cancelled my broadband (it
> wasn't me, if so, prove it), and when is the termination date?
>
>
>
>
> On 29 November 2011 11:53, TalkTalk Help <
> [email protected]> wrote:
>
>> **
>>
>>
>>
>> *>>
>
>
Customer By Email (Greg *******) 29/11/2011 12.16 PM
Firstly, I have never had telephone services with TalkTalk, so how can they
be cancelled?

Secondly, I didn't cancel my broadband (as I have said many times already),
I cancelled the order to shift my broadband to a new contract, and to shift
my phone.

I really do not understand how I can make this any clearer.

Going back to my original question then, how cancelled my broadband (it
wasn't me, if so, prove it), and when is the termination date?


On 29 November 2011 11:53, TalkTalk Help <[email protected]>wrote:

> **
>
>
>
>
Response Via Email (Catherine*********) 29/11/2011 11.53 AM
Dear Mr *******,

Thank you for contacting TalkTalk Customer Support regarding the cancellation confirmation of your account.

I am sorry to learn that you have transferred your services to a new provider. Upon checking your account, I can confirm that your Broadband and telephone services were cancelled on 21st November 2011.

With regard to your bill; we can confirm that your outstanding balance is £0.00.

On 22nd November 2011, you have notified us that you no longer require landline and Broadband.

I trust this now clarifies the matter.

If you have further queries, please feel free to call our Customer Service on 0870 444 1820. Lines are open from 8am to 8pm, seven days a week. Alternatively, you can contact us on http://help.talktalk.co.uk/app/ask.

Yours sincerely,

Catherine *********
TalkTalk Customer Relations

[---001:005752:52060---]

Bottom of every survey carried out, fined for incompetence many times, fined for lying, fined for stealing peoples lines without permission, employ clueless vegetation and call them phone support, accounts dept that couldnt use an abacus, featured on watchdog to answer many customers disgust at the service...................do i need to go on ?

Comedy company is very diplomatic of you, worthless scumbags is exactly what I think of Talk Talk and their garbage excuse for a service.

Bottom of every survey carried out, fined for incompetence many times, fined for lying, fined for stealing peoples lines without permission, employ clueless vegetation and call them phone support, accounts dept that couldnt use an abacus, featured on watchdog to answer many customers disgust at the service...................do i need to go on ?

No but as the resident troll i am sure you will!
We now know you were a TT customer years ago for a very short time, you now spend your time here slating TT at every opportunity and when actual customer post that they are happy with their service you will not accept it, you really do need to forget what went on in the past and move along.

The happy customer thread (again)
http://www.talktalkmembers.com/forums/showthread.php...

Edited by Jack_Hackett (Wed 07-Dec-11 18:03:39)

120 happy customers out of 4 million. I think that might be an improvement

In reply to a post by Myth:

120 happy customers out of 4 million. I think that might be an improvement

Dont believe everything Billbobaggins posts, 99.9% of TT customers are happy they just don't know the forum exists as they have never searched for it so haven't posted about their wonderful experiences.

my first 3 months with talktalk were really good.
I truly dont know whats happened this past month.

can live with the fact about the Oron issue but the world of warcraft ping issue and online gaming at peak times is really depressing now.basically come evening time any hope of getting some gametime in impossible until a crazy time like 23:15 onwards.Ive asked over and over is there currently an issue with my exchange and theres been no answer.

my sister is grumpy because she cant get a decent ping on the Xbox same as my brother.We made a deal that if the service went really bad no messing around i would just leave they informed me earlier its going to be about 96 pounds so after christmas going to do that.

its such a shame because a lot of the issues that lead to Talktalk getting a bad name could be sorted out.i just dont understand why the service can be pretty decent for 3 months then just crash in a matter of days and always starts and ends basically the same time nightly...