A charge will also be made if your line needs to be upgraded to get an acceptable level of Broadband service

This is known as 'network enhancement'. The line passes a pair quality test, but the sync rate achieved can be (sometimes) raised by, say, swapping out an E-side on to a 'better' cable.

It would seem that Talk Talk choose to pass the cost of this, if done, to their customers.

Mis-leading, no. Just stating what they will/might do if they wish to recoup costs.

tommy was saying it is misleading to call it a BT engineer if it is a TT "cube" engineer, as you said £50 would be a cube engineer and the website said it charges £50 for a "BT engineer"

In reply to a post by Zarjaz:

A charge will also be made if your line needs to be upgraded to get an acceptable level of Broadband service

This is known as 'network enhancement'. The line passes a pair quality test, but the sync rate achieved can be (sometimes) raised by, say, swapping out an E-side on to a 'better' cable.

It would seem that Talk Talk choose to pass the cost of this, if done, to their customers.

What is the E-side?

The problem arises if the line has been designated "unacceptable" by BT or TT yet it passed a quality test.

If however the "unacceptable" part is from the customer then I take your point.

Point taken.

E-side. The pair from the exchange to the cabinet.

It is common for there to be more than one cable from the exchange to the cabinet. Some have better capabilities then others for carrying an ADSL signal, due to pair make up, conductor size, etc.

thanks, was just reading and after deciding it wasn't the wire to the lower east side of new york, it was looking like between exchange and drop pole....but i guess drop poles are now cabinets.

@Myth

TT seem to be buying into your theory (at least the latest OCE looking at my thread over there is).

They have put me on a 12db SNR profile now, because they think a too low SNR could cause the problem. However, when I first noticed packet loss, the SNR was 10db.

Of course, rather than 4500kbps I now get 3400kbps. But at least my connection is still working fine.