It's all very well and good having a form to fill in at the top of the screen but if your internet isn't working long enough to get the form where do you go next. Phone support is atrocious and keeps gong round in circles.

As a family we have 3 properties using talktalk, 1 of which is full LLU and has no problem, the other 2 are serviced via BT and the nice new shiny modems sent fail to work correctly by showing blocking action all the time and no one wants to help, just take the monthly fee.

As soon as the contact penalties are small enough all 3 lines will be migrated away to someone who will offer better service.

Currently considering an OFCOM complaint.

i was replied to in under 30 mins after my bb+phone line activation yesterday and my request to lower noise profile was picked up 20 mins later by an OCE named debbie.

i followed instructions from the red banner at the top of the talktalk members forum landing page. simple

Hi gr7gg,

You can reigster from an alternative connection, this doesnt have to be from the home broadband.

Regards

Mark
TalkTalk Online Community Department

I notice you've only suggested how to register on the forum and haven't offered to try to sort out the issues he's having with his connections!

From pervious posts from Mark they are only willing to deal with problems via the forum or Twitter citing data protection.

Makes you wonder why they even have representation on other boards then.

Obviously doesn't understand PMs!

In reply to a post by jelv:

Obviously doesn't understand PMs!

and then the talktalk's rep inbox would be flooded with PMs from every Tom, Dick and Harry...and 99% of them would not even be TT customers. The TT rep has made it very clear on how to register for your forum account using the 'contact us' option which works fine. But hey ho some people expect to be spoon fed

No - some people expect an ISP to be concerned if one of their users is having trouble and be pro-active in trying to sort it out.

I wasn't suggesting PMs TO the ISP - I was suggesting a PM from the TT rep to the user to establish contact. Trying to be helpful obviously isn't the TT way!

The TT rep made it VERY clear what the OP (or any other customer) has to do if they have problems registering on the TT forums. Not the TT rep's fault if people cannot follow this simple advice.

In reply to a post by TALKTALK_SUPPORT:

Hi Spad,
The TalkTalk Members FOrum main page clearly states (red message) that you need to send the account and telephone number to the contact us form before you attempt to regsiter.

If customers neglect to follow this step registration will not be sucessful until they have done so. This ensures that only active TT customers are able to register on the forum, which reduces spam and increases the level of support we offer.

If the OP Follows the regsitration process in full this will be picked up and addressed in due course.
Regards
Mark
TalkTalk Online Community Department

BUT the OP has made 3 attempts of using the contact us form and after 3 days TT still haven't responded by going though the steps stated on the website.

So perhaps TT should read what the OP posted rather than just hitting the copy and paste function from their PC,

Also it took over a week for a TT rep to even answer on this forum, not exactly speedy.