In reply to a post by Myth:

In reply to a post by professor973:

... All on TT LLU and less than a mile from the exchange. None were getting more than a 5 Mbps service while others in the same street on BT were getting 16 to 20 Mbps...

unless you quote the sync speeds, the throughput speeds are utterly irrelevant. No ISP is able to give more throughput than the sync speed allows.

You don't say. Thanks for that valuable snippet. It may well enable me to assess and setup other peoples equipment as well as I have mine for many years.

your tone indicates you knew this, yet didn't share syncs earlier and still don't share them...

why?

In reply to a post by Myth:

your tone indicates you knew this, yet didn't share syncs earlier and still don't share them...

why?

Why the hell should I at your say so. I was expressing an opinion that was on track with the thread title, not asking for help - Bit more 'Tone' for you to pick at.

Post deleted by MrSaffron

Post deleted by MrSaffron

Edited by professor973 (Tue 18-Jun-13 08:46:31)

he probably is looking in. However he has 9 years worth of posts by me he can check if he likes, and he will see I've never called people bad names before, mostly because when people are behaving like you they normally show average or low intelligence. I don't think that of you, which is why I hold you to higher standards, and think you should change your name as you haven't shown the qualities to be one.

If you could step outside the red rage for a second you might be able to wonder why I am moved to such an outburst in your case.

You have made your first impression on me, and you don't get another chance at a first impression. I am, however, a great believer in second impressions.

Thanks for my daily chuckle though, keep up the good work.

Edited by deleted (Tue 18-Jun-13 17:19:48)

Phoning TalkTalk for _anything_ is a recipe for inducing stress.

In reply to a post by ashmo:

I had fibre installed last week the first 5 days or so I was getting a nice stable connection of 70mb - 73mb download and even at some points getting the full 76mb download good pings everything going sweet

Firstly: What is your sync speed?

Secondly: Read and understand this. In the budget broadband market, companies provide a helpdesk because they have to. The poor customer service on all the major ISPs is deliberate - it's aimed to be so bad you exhaust all other options first, but not quite so bad that you take your wallet elsewhere.

I had enough and jumped ship a few months back. Ironically the new provider I'm with uses TT LLU, but the level of customer service I get is a different Universe from what you'd see with TT. It costs £5/month more but IMO it's worth that much to be able to speak directly to someone who's not constrained by scripts and has a few clues about what's actually going on.

Even with them, there's still BTOR to contend with and getting VDSL2 installed took 8 attempts, including ones where a voice or DSL faultmen were sent "We're not certified to do VDSL installs!", noone showed up but the job was marked as completed anyway and one where an installer showed up, just not at my location(we proved that by checking CCTV footage for the times he claimed to be hammering on the door and offering to provide footage to the ISP. Thankfully the new provider was able to escalate and get an installer rebooked for the next day on almost every occasion, vs TT's "Oh you have to wait 2 weeks for the next booking slot"

What's utterly clear is that BT's internal systems are completely unfit for purpose, however this affects external clients more than BT retail so they don't give a flying fig.

Good, fast, cheap:. Pick any 2.

Responding with personal attacks is not the way to calm things down, hence post deletion once we become aware of the post.

Moderation is not a job of reading every single post that is made to the forums, while a lot does get read there is no way we would guarantee to read every post. That is why there are mechanisms to report posts that people feel are breaking the rules.