Complaint

Hi anyone from Talk Talk come on here i need to talk to someone in UK about my daughters phone and internet, its been down for a week and when you call her phone it goes to someone else on BT and Talk Talk knew they had a fault, and now say there going to charge £50 to fix it, her phone and internet was working fine then just went off.

If anyone can give me a number for them in UK that would be great.

Or is there somewhere i can complain about them ?

Edited by deleted (Fri 29-Nov-13 11:40:18)

You need to lodge a formal complaint with them 1st before you can take it outside: How do I make a complaint?

Hi yes my daughter as done this. but still no joy.

If that has been over 8 weeks you can:

In reference to help2.talktalk.co.uk/manage-my-account/how-do-i-make-complaint:

If you are still not satisfied after speaking with the CEO's office, you can ask the telecommunications ombudsman, Ombudsman Service: Communications to independently review your complaint.

Web: www.ombudsman-services.org/communications.html

Phone: 0845 050 1614

Textphone: 0845 051 1513

Email: [email protected]

Thanks

If the fault is outside your daughters property, how are they justifying a £50.00 charge?

That's what i would like to know, loads of Talk Talk customers had a problem for over a week, now say its a fault at the house ?

When they first had it installed they had no internet, so i give them an old Talk Talk router and worked great, but when the engineer come out he could not get any other to work except the one i give them, so proves how useless they are.

In reply to a post by cornishweb:

now say its a fault at the house ?

How is it possible that an internal fault redirects an incoming call to her # to somebody else? Is her socket wired into another house? No, they are talking bs.

In reply to a post by XRaySpeX:

In reply to a post by cornishweb:

now say its a fault at the house ?

How is it possible that an internal fault redirects an incoming call to her # to somebody else? Is her socket wired into another house? No, they are talking bs.

I know how can it go to a BT customers line ? they have messed up and don't want to admit it.

Wasn't it the case a number of years ago that you could dial your own number and ''talk to your self'' to check the line , now it says that to check ''this'' your number'' for messages, you should dial 1571?

How can a call go ''down a wire to a specific number'' then end up at another ''wire'' at a different number??

Is the number in the same area with the same dialing code, or miles and miles away ??

Has she tried dialing 17070 to check her number [ where a voice reads out your actual number] then pressing 1 for ring back , which will cause her phone to ring, which is checking the route of the line back to that number !

Edited by deleted (Sat 30-Nov-13 14:17:12)