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Standard User Seansmit17
(eat-sleep-adslguide) Sat 30-Nov-13 18:40:28
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Re: Complaint


[re: deleted] [link to this post]
 
Have you tried to register on the talktalkmembers forum and ask for help from one of the OCE's?

TalkTalk 24Mb
Current Line Status

Connection Speed 24575 Kbps 1019 Kbps
Line Attenuation 14.2 dB 5.5 dB
Noise Margin 1.2 dB 11.8 dB

BT 8Mb
Virgin 50Mb
BT 7Mb

Other ISP's used over the years: AOL Supanet Pipex Tiscali Eclipse Zen
Standard User deleted
(deleted) Sat 30-Nov-13 20:31:19
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Re: Complaint


[re: deleted] [link to this post]
 
In reply to a post by KelvinBridge:
Wasn't it the case a number of years ago that you could dial your own number and ''talk to your self'' to check the line , now it says that to check ''this'' your number'' for messages, you should dial 1571?

How can a call go ''down a wire to a specific number'' then end up at another ''wire'' at a different number??

Is the number in the same area with the same dialing code, or miles and miles away ??

Has she tried dialing 17070 to check her number [ where a voice reads out your actual number] then pressing 1 for ring back , which will cause her phone to ring, which is checking the route of the line back to that number !


Cant call any numbers the phone and internet is dead,

And yes it was the same area code that her phone went to but it was a BT customer
Standard User deleted
(deleted) Sat 30-Nov-13 20:32:55
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Re: Complaint


[re: Seansmit17] [link to this post]
 
In reply to a post by Seansmit17:
Have you tried to register on the talktalkmembers forum and ask for help from one of the OCE's?


No but will give it a try, have you got a link please.


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Standard User tonym
(member) Sat 30-Nov-13 21:25:17
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Re: Complaint


[re: deleted] [link to this post]
 
In reply to a post by cornishweb:
In reply to a post by Seansmit17:
Have you tried to register on the talktalkmembers forum and ask for help from one of the OCE's?


No but will give it a try, have you got a link please.


http://community.talktalk.co.uk/

tonym
Standard User adslmax
(knowledge is power) Thu 12-Dec-13 17:45:29
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Re: Complaint


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
If the fault is outside your daughters property, how are they justifying a £50.00 charge?


TalkTalk was fined by ofcom £3 million pound in 2011 as I can see hundred of customers including my neighbour friend had a problem ongoing with TalkTalk and charged £150.00 for 3 times engineer sent out and the broadband/phone went off after they had left. The fault was outside of the property.

It's was talktalk cheat to get your money back for all these £3 million pound that talktalk had lost it to ofcom in 2011.

TalkTalk are the biggest scam cowboys ever!

plusnetADSL2+16 Meg

Edited by adslmax (Thu 12-Dec-13 17:47:01)

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