In reply to a post by trolleybus:

One very confusing issue with TTB is that there is only one tariff for FTTC which is 80/20. You can't save a few bucks by opting for a 40/10 service, as you can with other ISPs. But like I said, I find the £48 tariff to be very competitive for what you get. Don't let my comments get in the way of choosing TTB, I only wanted to make you aware of what my experiences have been.

Can you tell me which other business ISPs offer the 40/10 service? Think you're getting residential & business ISPs mixed up...Every business will want the highest download/upload speeds possible and for that reason ISPs (on their business tariffs) will just sell the max speed product.

Edited by deleted (Tue 07-Apr-15 15:37:53)

In reply to a post by baby_frogmella:

In reply to a post by trolleybus:

One very confusing issue with TTB is that there is only one tariff for FTTC which is 80/20. You can't save a few bucks by opting for a 40/10 service, as you can with other ISPs. But like I said, I find the £48 tariff to be very competitive for what you get. Don't let my comments get in the way of choosing TTB, I only wanted to make you aware of what my experiences have been.

Can you tell me which other business ISPs offer the 40/10 service? Think you're getting residential & business ISPs mixed up...Every business will want the highest download/upload speeds possible.

I assume this page means what it says:
https://www.zen.co.uk/business/

There is something you are ignoring with your comment and that is while the cabinet may well support 80/20, you might only get sub 40/10 at your premises. So if you match the tariff with what is actually available to you then it makes sense to opt for other packages available to save a few bucks. Right? Next comment?

In reply to a post by baby_frogmella:

Can you tell me which other business ISPs offer the 40/10 service?

BT Business Infinity: http://business.bt.com/broadband-and-internet/fibre-...

Are the business speeds / latency that much difference to the consumer product or is it essentially the UK customer support you pay the extra for ?

In reply to a post by barker04:

Are the business speeds / latency that much difference to the consumer product or is it essentially the UK customer support you pay the extra for ?

I can't see how a comparison test could be carried out but I <b>believe</b> that there are lower contention values for business users. You can also report faults 24/7 which should see an earlier attempt to resolve the problem.

I'm on the TTB Simply with Fibre package without the calls which is £19.00 a month plus the line rental of £14.50 making it £33.50 per month
I didn't bother with the phone calls package as my mobile contract has unlimited calls included

When TalkTalk took over the old Freedom2Surf customers, they put them on the business not residential package and I've stayed on this ever since.
They originally said that TTB customers get preference over the residential customers, so there would never be any slowdowns at peak times, which is absolutely correct in my case.
I have always got full download and upload speeds at any time of the day.

When on the ADSL Max package I synced at 8128, then 23717 on ADSL 2 and now 79999 on the fibre package and I've only had to call Support once because one of the copper cables in the street cabinet had snapped.
This was fixed the same day by an Openreach engineer.

As far as the fibre connection was concerned, an Openreach engineer made the connections at the exchange and then the street cabinet before calling at the house to check everything was OK.
He even fitted a new master socket faceplate.

I did contemplate looking at the current residential fibre packages from TT which are much cheaper (£5 pm for 6 months then £10 after that plus line rental), but as I value a stable connection with full 80/20 and with a fast Support service and priority over residential lines, I decided the TTB extra £9 per month was worth it.

I have to say that TTB have been excellent in the time I've been with them and I would have no problem in recommending them to other people

Standard talktalk 38/2 fibre is £13.50 per month you forgot the cost of the simply part

Thanks for that, most helpful

Yep I moved from TT residential Fibre to TT Business a month ago because I needed a static IP and a business quality of service!

Be warned it can be terrible, I have had nothing but problems now for over two weeks with a bad network connection, packet drops etc. see my thinkbroadband quality checker

Quality Monitor

Customer service not good at all, I have had a ticket raised with them for over two weeks and posted them ping logs/speed tests over that period. Still no response or action apart from when I commented on Twitter which did get someone to ring me to appease me, but since then nothing.

I can see this going on for a long time, so If your business relies on broadband think again before jumping for TT Business I don't think its a Business Quality service.

Edited by deleted (Sat 18-Apr-15 10:40:26)

Yikes, that graph looks terrible, what exchange is this?