TTB Support Site.

Is rubbish. Click Ask a question and instead of opening a case it takes you to the home page. How you query a bill other than use chat between 8-6pm is infuriating.

You have three options -


Visit this page, scroll down and use the "Live Chat" link -

https://community.talktalk.co.uk/t5/Articles/How-to-...


Try the community, visit the page below then click "log in" at the top you can then register and post your question on the forum.

https://community.talktalk.co.uk/t5/forums/recentpos...


Phone support. 0345 172 0088



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Edited by Jack_Hackett (Fri 13-Jan-23 17:00:00)

In reply to a post by Banger:

Is rubbish. Click Ask a question and instead of opening a case it takes you to the home page. How you query a bill other than use chat between 8-6pm is infuriating.

I concur.

Just tried opening a case for my billing query, as noted in my other thread.....it's completely circular. Jeez. Really.

I gave up with the site and resorted to phone for 2 hours being passed between departments for a simple bill explanation.

I think I've posted before about problems I've had contacting TTB support. When (even during working hours) the phones aren't answered and 'chat' is down, it's makes you wonder what you are paying for, I found TT residential to offer better support.

“Cheap” FTTP which actually performs fine in and of itself.

Just pray you never have to resort to contacting a human being at TTB. The end. 😅

In reply to a post by Pheasant:

“Cheap” FTTP which actually performs fine in and of itself.

Just pray you never have to resort to contacting a human being at TTB. The end. 😅

Fortunately I haven't had to contact support many times in my 15 years with them, i soon learned phone support can be time consuming so used online chat this always worked for me, the community forum is very good and the OCE's are great but its not 24/7 so it can take 24 hours for your question to be answered, ideal if its not an emergency and you don't want to use the phone.

In reply to a post by Jack_Hackett:

In reply to a post by Pheasant:

“Cheap” FTTP which actually performs fine in and of itself.

Just pray you never have to resort to contacting a human being at TTB. The end. 😅

Fortunately I haven't had to contact support many times in my 15 years with them, i soon learned phone support can be time consuming so used online chat this always worked for me, the community forum is very good and the OCE's are great but its not 24/7 so it can take 24 hours for your question to be answered, ideal if its not an emergency and you don't want to use the phone.

This is for TTB though rather than Retail - will they answer queries related to TTB?

In reply to a post by Pheasant:

will they answer queries related to TTB?

Nope, and vice versa. Neither have access to the others systems.

I've had better support experiences with Talktalk Business vs Talktalk retail over the years.

Talktalk retails support is truly shocking but I continue to use them because they are dirt cheap and it just works.
I've never had single thread issues, peak slow downs, latency issues, etc etc.

The only time I've needed to contact support was Openreach copper/cabinet issues when still on FTTC. Talktalk's network has always ticked along perfectly.

Thanks. Didn’t think so either.

Looks like I found the answer to my query as to why billing PDFs weren’t able to be generated this month in my other thread. So patience required.