In reply to a post by rippedcotton:

In reply to a post by Jack_Hackett:

TT customers have reported a lot of trouble with the eero routers

Why didn't you say?

The best thing to do with an Eero router is to replace it with something else, take the Eero out into the car park and set it on fire.

I have had no issues with my eero and i like the app you install on your phone so you can see what's going on, there have been a few complaints from new customers but certainly not enough per week to suggest eero routers are junk, i get a rock steady 150Mbps on my 150 capped package and always have i also get good Wi-Fi signal all over the house, if it breaks when i am out of contract and i cannot get a replacement free i will go for something else the one below has been mentioned on the forum but i don't know if the customer left a review.

https://www.argos.co.uk/product/4016502?clickPR=plp:...

In reply to a post by Jack_Hackett:

In reply to a post by rippedcotton:

In reply to a post by Jack_Hackett:

TT customers have reported a lot of trouble with the eero routers

Why didn't you say?

The best thing to do with an Eero router is to replace it with something else, take the Eero out into the car park and set it on fire.

I have had no issues with my eero and i like the app you install on your phone so you can see what's going on, there have been a few complaints from new customers but certainly not enough per week to suggest eero routers are junk, i get a rock steady 150Mbps on my 150 capped package and always have i also get good Wi-Fi signal all over the house, if it breaks when i am out of contract and i cannot get a replacement free i will go for something else the one below has been mentioned on the forum but i don't know if the customer left a review.

https://www.argos.co.uk/product/4016502?clickPR=plp:...

My eero is still in it's box, I use a Fast 5364 of which TT have sent me several over the years.

In reply to a post by Jack_Hackett:

This is a little trick a lot of full fibre customers are unaware of that can be a great help when troubleshooting connection issues and need to get online..

If you are having connection issues but all the lights on the ONT are the same as usual you can bypass the router and connect a laptop or similar device (using ethernet) directly to the ONT ethernet port, its always best to try a different ethernet cable to rule that out.

this is not a trick or a hack ........ its a pppoe connection made by a pc

In reply to a post by Jack_Hackett:

Once connected you should see the lights on the ethernet port on your device flash and you should be able to get back online.

i'm soooooooooo confused by this statement - is it by air, magic, should i hire penn and teller...

Post deleted by Realalemadrid

In reply to a post by Taras:

this is not a trick or a hack ........ its a pppoe connection made by a pc

In the case of TT it is not a PPPoE connection made by the PC. TT (and Sky) use IPoE and DHCP to obtain the IP address details. That is what the OP was stating I think, that you can just plug a PC in without any configuration as it is just DHCP like you'd use from the router.

Sky used to add a username and password to the DHCP request via a couple of optional fields but now in most cases it is just plain DHCP and the Wholesale provider injects an ID into the request.

In reply to a post by Ad_G:

In reply to a post by Taras:

this is not a trick or a hack ........ its a pppoe connection made by a pc

In the case of TT it is not a PPPoE connection made by the PC. TT (and Sky) use IPoE and DHCP to obtain the IP address details. That is what the OP was stating I think, that you can just plug a PC in without any configuration as it is just DHCP like you'd use from the router.

Sky used to add a username and password to the DHCP request via a couple of optional fields but now in most cases it is just plain DHCP and the Wholesale provider injects an ID into the request.

Ahh, that would explain why the router would then work after a pc was plugged in .. so he was partially(mostly) correct but badly explained .......❤

Once connected you should see the lights on the ethernet port on your device flash and you should be able to get back online.

i'm soooooooooo confused by this statement - is it by air, magic, should i hire penn and teller...

No you should read the post not read into it something that was not there or meant!
I don't think i could have made the explanation any clearer -

https://avtech.com/articles/wp-content/uploads/2015/...

Your opening comment has been mentioned many times by others on this forum.

My eero is still in it's box, I use a Fast 5364 of which TT have sent me several over the years.

I prefer the eero as its small enough to sit on the shelf in front of the kitchen TV (next to the ONT) without blocking the screen.

The downside for some customers is the lack of Ethernet posts on the eero, some customers add a switch but if i needed more i would probably try a Fast 5364 instead.

In reply to a post by broadband66:

Your opening comment has been mentioned many times by others on this forum.

"Many times", i didn't think there were enough meber left here to discuss any topic many times

Strange how i posted exactly the same on the very busy TT Community and not one person asked me to clarify the point including the support staff and community stars who took part in it.

Edited by Jack_Hackett (Wed 25-Jun-25 15:28:53)