You don't really describe why it works but instead wrap it up as a trick.

I didn't feel the need to explain why it works, i explained that they need to plug the ethernet cable from the ONT into the laptops (or other devices) ethernet port if the TT customer reading it wanted to know why that works all they had to do was ask.

Edited by Jack_Hackett (Fri 27-Jun-25 14:27:30)

jack please take a step back and think about how you came across. if you are offering a solution - understand that solution and for the love strawberries don't call it a hack or trick - it sounds like a bad ad thats gone badly wrong.

I am sure any TT customer who who finds this thread because they have lost their connection wont care less that i named it a "little trick" or whatever i name it they'll be more than happy they can get back online -

This is a little trick a lot of full fibre customers are unaware of that can be a great help when troubleshooting connection issues and need to get online.

If you are having connection issues but all the lights on the ONT are the same as usual you can bypass the router and connect a laptop or similar device (using ethernet) directly to the ONT ethernet port, its always best to try a different ethernet cable to rule that out.

Once connected you should see the lights on the ethernet port on your device flash and you should be able to get back online.
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Edited by Jack_Hackett (Fri 27-Jun-25 14:09:20)