I sent one back in January in the pre-paid sack. Where to send to do you know as it seems to not be registering as sent back?

In reply to a post by Banger:

I sent one back in January in the pre-paid sack. Where to send to do you know as it seems to not be registering as sent back?

I personally have no idea Tim as I have never used TTB, I do think you would need to request another pre-paid sack and this time meticulously record/document everything you do as evidence.

In reply to a post by PCJM40:

In reply to a post by Banger:

I sent one back in January in the pre-paid sack. Where to send to do you know as it seems to not be registering as sent back?

I personally have no idea Tim as I have never used TTB, I do think you would need to request another pre-paid sack and this time meticulously record/document everything you do as evidence.

I did this when I first joined after receiving a 2nd router, they sent me a third router!

Anyone know who the CEO is of TTB and email?

Edited by Banger (Fri 27-Mar-26 14:12:10)

https://www.ceoemail.com/ is your friend. It lists the name, e-mail address and phone number for the CEO.

Unfortunately that site doesn't list the CEO or email for TTB just Talk Talk Limited which is now a separate company. It lists the 3 directors but not their emails.

In which case a polite e-mail to the CEO of Talk Talk which handles their consumer business (you can read her profile on the main Talk Talk site here) outlining the problem, telling her that you can find no way to escalate the problem within the bit of Talk Talk that is giving you a problem and asking if one of her team could let you know the correct way to take things forward. There is a demarcation between Business and Consumer arms which is clear from the profiles of the two CEOs on the Talk Talk Group site.

Her contact information is listed on ceoemail.com.

Edited by GonePostal (Fri 27-Mar-26 16:53:33)

You must not understand the abbreviation TTB which stands for Talk Talk Business, a separate entity and no longer anything to do with the Talk Talk Group or Ltd.

Besides this has been going on for months, I emailed the CEO of the group in the vain hope I would get the CEO email of TTB but no reply was forth with.

I am left with no option but to raise a complaint through email to TTB Customer Services who are at best useless.

Quite correct - I didn't understand so apologies.

Interesting that the registered address for both new entities is at the same address at Soapworks, Ordsall Lane, Salford, M5 3TT.

If you are ever passing the place you could call into the Your Business Network office (given as one of the TTB offices at https://www.talktalk.business/lets-talk)

Your Business Network
Metro Riverside Park
Delta Bank Road
Gateshead
NE11 9DJ

to see if anyone there can give you a contact point further up the tree.

Thanks for that, you got further than I did.

Still getting emails for collection notices and customer services cant talk to me because I dont know what the payment method they have for me on their system is.