12Km from exchange in London?

Hi all,

I've recently bought a new flat in Hammersmith, London - and have just managed to get the phone line in the property reactivated with BT.
My exchange is This one.

When I try to sign up for broadband with BE I am told I live too far from the exchange, after speaking to someone there they told me that according to BT I am 12KM from the exchange. Although I'd guess I'm less than 2.

I rang up BT about this, and the person I spoke to had no idea what I was on about, but said they will look into it.

Is this usual, or is there definitely a problem here? Would it be with BT or BE?
I have no confidence in the BT employee I spoke to doing anything, so I'd like to be able to ring back with the correct information to fix things.

What may be a related problem is that I couldn't sign up with Primus to activate the phone line, they spent a week telling me either the phone number (which I got from 17070) or the postcode/address was wrong, despite me telling them otherwise.
After getting wound up going in circles I just went with BT instead.

Thanks for any help.

Do you have broadband at the moment? If you do could you post your current line stats, see http://kitz.co.uk/adsl/frogstats.php (the stats will indicate distance to the exchange).

Hi,

No i do not have broadband currently, I have only managed to get the phone line reactivated a couple of days ago..

I think you will find that BT have closed West Kensington building and you are now served from another building further away. However I would be surprised if it was 12Km away.

if you really are 12km away due to exchange closing, I would try and cancel and go for virgin media. Put your number in the BT line checker? see when FTTC is ready.

unfortunately Virgin Media is not available in my area either, according to their website.

If you meant this line checker it seems fine for ADSL & ADSL 2+.

I'm interested in BE for their lack of traffic chaping and low latency. I'm a PC gamer, so low latency would be great.

Edited by deleted (Wed 06-Jul-11 15:19:45)

In reply to a post by Londoner_85:

after speaking to someone there they told me that according to BT I am 12KM from the exchange. Although I'd guess I'm less than 2.

Most likely BT laggy database still has your phone # at its old location miles away from your current exchange. You may need to wait a bit for it to catch up with its new location.

EDIT: What does BT Postcode Checker say compared with BT Availability Checker?

Edited by XRaySpeX (Wed 06-Jul-11 15:22:43)

Leave it another day or so for the line information to filter through ...

Once the correct information is available the results may change.

the number was linked (through 17070) even when the line was dead though?
The number hasn't changed now it is activated - will that make a difference?

What does BT Postcode Checker say compared with BT Availability Checker?