EE router stats all look okay? Help needed!

Hi, I have been with EE for a little while and it feels as though streaming is being throttled. Playback stutters to the point it is unwatchable.

Do the stats I got from my router look okay to you?

My apologies to ask, but it is driving me crazy! Any help or suggestions from someone clever would be really helpful.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1020 (Kbps.)
Downstream 4096 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.0 dB 12.9 dB
Line Attenuation 32.6 dB 52.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 406 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 2 0
Loss of Signal Defect 1 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 2 0
Error Seconds 19 1
Statistics
Received Cells 1734080
Transmitted Cells 192660

Here are speed test results:

Your broadband speed test result

another:

http://www.thinkbroadband.com/speedtest/results.html...

What exchange? EE heavily traffic manages streaming and suchlike in its 'out-of-area' exchanges, altho' it's all supplied by BTw now. Only I & EE know which these are .

You are syncing slighly slow due to this high Down NM:

In reply to a post by bluepurple:

Operation Data Upstream Downstream
Noise Margin 6.0 dB 12.9 dB

Bracknell is my nearest exchange according to Sam Knows.
And I am approximately 2.55km from the exchange as the crow flies.

Is my distance from the exchange a factor?

I thought EE only limited p2p traffic? A bit rubbish if they also throttle streaming at 'peak'
hours!

I noticed a slight hum on my line when I dial 1, but cant be sure this isn't down to a cheap as chips corded phone. (master socket)

Thanks for all your help!

From the second TBB file everything looks as it should. The first to me indicates a congestion or throttling problem.
About 7 or 8 pm can you go to think broadband in Internet Explorer then "tools" then "downloads" and download a 100Mb file, "save" this file from resulting pop up, then "view download" from resulting pop up. You should see varying like
11% at 1.2mb or could be 11% at 650kb.
It would be interesting what the mb / kb figure is and if it varies during download.
You could try dialling 17020 and option 2 for a quiet line test.

post deleted due to slow brain function

Edited by deleted (Thu 09-Jan-14 20:15:41)

Post deleted by XRaySpeX

It's OK, Bracknell is not EE 'out-of-area'. So only P2P and newsgroups should be throttled there.

Can you run BBC iPlayer Diagnostics at times when streaming is OK and when it isn't, and post results.

Also run: BT Wholesale Broadband Performance Test, carry on to Further Diagnostics at bottom and post text boxes.

Cheap corded phones are best for the QLT.

Hey great response from everyone, so thank you.

I dont use IE, so would rather not do a download test this way if possible.

Brightbox 2 you say? How would i go about proving to the unhelpful call centre that i need this bit of kit. So far I have found them most unhelpful and rather frustrating...

Some stats whilst I tested the line at 4pm today and streaming seemed pretty good:

BBC - 'Your connection' 3474 kbps

BTW test -

Download speed achieved during the test was - 3.52 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.61 Mbps

Upload speed achieved during the test was - 0.86Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps


Will test again when things slow down again.

In reply to a post by bluepurple:

BBC - 'Your connection' 3474 kbps

You need to look at & compare, at diff times, the 4 (D/L + 3 x Streaming) speeds at top.

In my case they are all the same (15 Meg) except Streaming1 is less (10 Meg).

yeah was really tired this morning didn't have enough milk for a brew hehe apologies

In reply to a post by bluepurple:

I dont use IE, so would rather not do a download test this way if possible.

You don't need to test under IE; any Browser will do.

In reply to a post by XRaySpeX:

In reply to a post by bluepurple:

I dont use IE, so would rather not do a download test this way if possible.

You don't need to test under IE; any Browser will do.

I Can get continuous download speed changes on chrome and IE.On Firefox only get bar with time
Important. IMO, to see connection speed and any changes during download
Removed chrome after check. Will not use Google products, UK Tax and privacy

okay, havent updated in a while so apologies to those who offered to help out previously.

Ive been experiencing much worse issues of late, with mu connection dropping completely. Ive been onto EE who diagnosed noise on the line and sent out BT who identified a 'wet joint outside of my property and have 'swapped to a spare connection'.

It seems more stable now, although Ive had the odd occasion (2/3 times a day or so apart) where i've had no internet and a restart of the router usually kicks back in the internet.

Last night I was still however unable to stream video content. Im not using dodgy links but a Sky Go account to watch football. The service automatically adjusts to the available bandwidth, to lower the quality and provide smooth playback. BUT, the application cannot do so presumably due to poor streaming offered by my Internet service.

Ive carried out streaming tests tonight and these are my results.

4pm
Download 3800
stream test1 3958
stream test2 3851
stream test3 3876


8.30pm
Download 3451
stream test1 3792
stream test2 2131
stream test3 1967


BT wholesale test

Down 3.89
Up 0.86
Ping 41.50

Hello! I've recently switched to EE from Sky (why o why did I bother) and from the second I turned the router on, on Tuesday, its been trouble.

After hours of google searching I've stumbled upon this post which best describes my issue, plus I have a few extra to add.

My problem is video streaming! It will try to cope on low quality video, sometimes juddering in places and stopping for a moment to catch up, but the big problem is when I switch to 720 or 1080 video and it will play a minute or so and just completely stop. We have 3 Ethernet connections (1 desktop, laptop and sky box) and my desktop has the heaviest usage. We have approximately 3 wireless device connected as well, however the wireless internet is unusable on all the devices for some reason (loading google can take up to 2 minutes!)

After doing speed checks on various websites between 18:00 and 22:00 I get between 8 - 10mbps down and 1mbps upload which seems normal!

router stats:

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1240 (Kbps.)
Downstream 11703 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.2 dB 6.0 dB
Line Attenuation 17.9 dB 31.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.7 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 1060 139
Interleaved Path CRC Error NA NA
Loss of Signal Defect 1 0
Fast Path HEC Error STR 1947 181
Interleaved Path HEC Error NA NA
Error Seconds 735 109
Statistics
Received Cells 17594651
Transmitted Cells 1007256

I also read that EE have a 10 day period in which it takes for your speed to reach full potential but don't know how true this is?
Any help greatly appreciated

Ignore what you have heard about the 10 day rules.

What does http://www.thinkbroadband.com/speedtest.html give you as a result - post link to the graphs at the end.

Router is connecting at 11 Meg which fits in with what you have said, but the speed looks low based on the downstream attenuation http://www.coolwebhome.co.uk/calc will give you the full estimate.

Even if you don't go faster than 10 Meg, streaming at the usual SD and HD speeds should be perfectly fine. What sites are you streaming from?

Which bright box model did they send you? On ADSL2+ if you have the EE username and password its easy enough (apart from cost) to replace with another router.

thanks for a speedy reply!

test 1: http://www.thinkbroadband.com/speedtest/button/13965...

ye when i was with sky before it was always around 10meg so i thought that was normal.

they sent me the BB1, which i've read can be a bit iffy

Ok, to start with follow the suggestions in this thread, in particular:
What exchange?
BBC iPlayer Diagnostics
BT Wholesale Broadband Performance Test Further Diagnostics

Your sync speed is about 3 Meg less than it could be. Can you get those stats from the hidden test socket behind the faceplate of the master socket? Have you disconnected the ring wire from it?

In reply to a post by MrSaffron:

Which bright box model did they send you?

BB2 is only sent to fast fibre users. EE won't even send it to ADSL users to try and fix faults and you beg for it. No, this'll be a BB1.

The nice straight lines all look good, tbbx1 would be all over the place if there was a bad issue with the router/connection/isp

Issue may be a capacity issue to certain areas of the internet instead, hence which sites are affected being important

my exchange is ashbourne so should be all good there.

btw: DL - 10.10mbps UL - 1.06mbps ping - 44.13ms

iplayer: down spd - 10014kbps stream spd - (1) 10151, (2) 10221, (3) 9371 (kbps)

speed seems absolutely fine according to tests

will post sum more tests from times in between 18:00 and 20:00 tomorrow hopefully!

about the sync speeds? not sure what your saying here lol! as far as im aware no ring wire has been disconnected, (everything worked flawlessly when we was with sky) sorry if i've miss understood

also seem to have made the wireless better by switching bandwidth to 20/40mHz from 20 in the router settings!

Edited by deleted (Thu 03-Apr-14 22:28:12)

I'm saying your sync speed is 11.7 Meg, while I'd expect 14.5 Meg with your line length.

In reply to a post by jaywarriuk:

as far as im aware no ring wire has been disconnected

Removing the Ring Wire

sorry for the late reply, finally got round to having a look at the socket. there's only 2 wires connected so I assume there is no ring wire connected. checked the router stats from the test socket, they're basically identical to what I posted on here.

the sites I use for streaming are just the typical mainstream streaming sites (youtube, iplayer, itv player, etc)

thinking about ringing them up to see if they can give me a clearer picture.

ok its been a few weeks since i've replied but i think the problem has been solved.

i stumbled upon this topic on my google searches:

http://forums.tvcatchup.com/showthread.php?11595-Bri...

the topic discusses very similar problems to what i was having and has a very simple solution.
changing the default gateway for my router seems to have worked!

hope this helps other people

In reply to a post by jaywarriuk:

changing the default gateway for my router seems to have worked!

Shouldn't make any diff. Must be a coincidence.

Linked post said it didn't solve it. Then said a Flash update did.

have you read the full 5 pages? on page 3 it is confirmed that changing the default gateway worked without port forwarding. i have no idea how it works like