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I've had the box for just under a year I'd say now and recently it has started disconnecting me from the internet every 30 seconds to 3 minutes, this is a real problem for my online gaming which I have just bought a pc for and originally I thought it was my powerline adapters but they are fine and I think it is my brightbox as on my phone I also get disconnected. This also happens with other laptops etc etc.
The micro disconnects are the main problem as they cut you from online games and therefore I cannot play.
My pc uses windows 8.1.
Thank you for reading, I hope you can help!
Here are my ADSL settings:
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 919 (Kbps.)
Downstream 6675 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 9.2 dB 5.6 dB
Line Attenuation 23.8 dB 38.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.4 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 82 24
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 311 45
Interleaved Path HEC Error NA NA
Error Seconds 65 12
Statistics
Received Cells 8406961
Transmitted Cells 530799
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Is there a connection uptime?
EDIT: Also does the broadband plug into the phone socket that looks like this?
http://www.tlc-direct.co.uk/Images/Products/size_3/G...
See it has the slit across the middle.
You mention the phone also gets disconnected? Is this the landline? Is there noise on the landline when you make a call?
Edited by ukhardy07 (Fri 01-Aug-14 14:36:40)
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thanks for the reply,
do you know where I can find the connection uptime?
No the plug doesn't have a line across it unfortunately (its just one big plate)
I mean my mobile phone (like when I play clash of clans or things like that) the landline is okay I think
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Do you have a socket with a slit across it in the household? Any installation done properly by BT in the last 20 - 30 years should have a correct master socket. It could be that the internal wiring in your home isn't upto spec. Have a good look around for a telephone socket like that image.
Alternatively if your wiring is quite old your master may look like this
http://www.thinkbroadband.com/images/faq/iplate/old-...
Notice it has the T logo in the corner. It may also have the BT logo here.
Do you have any sockets like this?
Connection uptime is normally on the same page as the stats.
Edited by ukhardy07 (Fri 01-Aug-14 15:09:37)
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No, unfortunately not but I do have a bt socket like this downstairs:
http://www.plus.net/images/support/broadband/btmaste...
It also has pcs in the top right corner and a symbol in the bottom right corner
I cant find my connection uptime unfortunately?
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do you know where I can find the connection uptime? On initial Status page as 'Time Connected:'.
You speed is v. slow. You should be getting 10 Meg sync.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Edited by XRaySpeX (Fri 01-Aug-14 16:44:24)
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Unplug router from socket. Using a corded handset, if poss, do the Quiet Line Test by dialing 17070 Opt 2 and listen for any noise. If there is any report it as a voice fault w/out mentioning BB.
If there is no noise with router not present, repeat QLT with router connected.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Ok can you plug the router into the BT socket as that looks to be the master socket. Can you post stats from here also? Your sync is slow so perhaps the socket is the issue...
It MAY help. Let me know if it does.
Ensure every single phone socket has a filter connected to it if there's a device connected to that socket eg sky box, landline, fax machine, burgular alarm. Should all be filtered. The slow speeds could be due to an unfiltered device.
Edited by ukhardy07 (Fri 01-Aug-14 17:00:28)
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My time connected is: 00:13:46 with it connceted in the bt socket
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Just another point...
Every single device connected to any phone socket needs to be filtered.
The filter should plug in before ANYTHING else. So exactly like this
http://bt.custhelp.com/rnt/rnw/img/enduser/connectio...
See phone socket - filter - telephone or sky box
See here:
http://www.kc.co.uk/images/uploads/help-support/arti...
See there are 4 sockets in use. At each socket a filter is used before the other devices.
If one device was connected WITHOUT a filter, this would cause massive issues. Say a landline plugged straight into the socket without a filter...
So you need to ensure that your devices are all filtered too
The downside to this example is the modem isn't in the master socket. BUT it really should be. So move your router down to the BT socket like I've said before.
This is a bad example
https://www.google.co.uk/search?q=nte5&tbm=isch&ei=E...
Notice that there is a splitter connected BEFORE the filter.
The filter needs to be the FIRST device connected to every socket.
EDIT: Can you give us stats in the BT socket as well please.
Edited by ukhardy07 (Fri 01-Aug-14 17:12:45)
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I have connected to the downstairs bt master socket and I'm still getting the same problem. Apologies for being dumb but I don't get what a device filter is? Can you elaborate?
EDIT: you posted just before I posted this and I get what you mean now! Yeah I think everything is filtered
Edited by deleted (Fri 01-Aug-14 17:15:17)
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A filter looks like this.
http://images.esellerpro.com/2131/I/548/77/DSL413200...
It has to connect to the telephone line before anything else. (See previous post)
Everything connected to the telephone line at any socket needs to have a filter in place.
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We need to see the Time Connected at the same time as the full router stats so they can be correlated.
Also we need to see them from the downstairs master socket. Forget your problem for the mo' and concentrate on the diagnostics.
A filter is that little dangly thing you plug into phone sockets and came with the router. You need 1 for every socket you have something plugged into.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I only have one filter in my house and it houses the landline and the router so that shouldnt be the problem!
Here are the stats:
Time Connected: 00:29:42
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 907 (Kbps.)
Downstream 6195 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 8.5 dB 6.1 dB
Line Attenuation 23.8 dB 38.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.4 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 545 34
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 3035 16
Interleaved Path HEC Error NA NA
Error Seconds 76 11
Statistics
Received Cells 429378
Transmitted Cells 91222
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Has it dropped in the last 29 minutes?
According to the stats the actual broadband has been up for 29 minutes without a single drop out...
EDIT: is everything wireless?
Edited by ukhardy07 (Fri 01-Aug-14 17:26:09)
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We don't have a burglar alarm or a printer and my other house phone is linked wirelessly, we also have another router linked to the EE brightbox one which is wireless and therefore we only have 1 filter.
I'll have a go now on a game and see if I get disconnected
Thanks for the help guys I really appreciate it!
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Why do you have a second router connected to the EE brightbox? The EE brightbox is already a wireless router?
This could introduce a whole series of issues especially if the second router is not configured correctly.
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see if I get disconnected If you do, repeat all those stats for us.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Still getting micro disconnects every so often
Time Connected: 01:30:56
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 907 (Kbps.)
Downstream 6195 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 8.5 dB 5.8 dB
Line Attenuation 23.8 dB 38.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.4 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 681 37
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 3451 18
Interleaved Path HEC Error NA NA
Error Seconds 189 14
Statistics
Received Cells 1715848
Transmitted Cells 423919
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Time Connected: 01:30:56
Loss of Signal Defect 0 0 But not discons from the BB.
Your error counts are in the high side, e.g. ES = 189, would expect no more than 91.
Look in the router log, Adavanced/ System/ System Log for any 'PPP down/disconnected' and copy that bit here.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Edited by XRaySpeX (Fri 01-Aug-14 19:46:19)
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The router doesn't show a disconnection... The connection uptime would almost certainly reset to 00:00:00 if the router had dropped the broadband connection. So your internet isn't actually dropping out here.
What is this second router you have? Why do you have it? I feel this may be setup wrong and causing issues...
Most people would just have the brightbox connected and nothing else. The brightbox is already wireless without another router?
What wireless do you connect to? The brightbox wireless or the second router?
Does both the brightbox and the second router give out a wireless signal?
I am trying to understand your setup more as it sounds out of the ordinary right now.
I cannot understand the need for a second router can you explain that to me to kind of move forward? 
The actual broadband connection is not dropping from the looks of it which points the issue at your equipment inside of the house. I am tipping the second router or something else which I'll get into (but lets deal with the second router for now).
We will get to the bottom of this.
EDIT: As far as the actual broadband connection goes it has been connected without any disconnections for over 1.5hours. The errors are high though but not the worst I've seen...
Edited by ukhardy07 (Fri 01-Aug-14 19:33:41)
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The connection uptime would almost certainly reset to 00:00:00 if the router had dropped the broadband connection. Not quite! The uptime would keep ticking but the LoS would increase.
However it is possible that while the BB sync stayed up the connection thro' the ISP's network to the Net went down. Hence my request for the router log. What is this second router you have? Why do you have it? I feel this may be setup wrong and causing issues... Good point!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Not quite! The uptime would keep ticking but the LoS would increase. I assumed that time connected was the ADSL connection uptime... On the Homehub I use it definitely is as unplugging the broadband from the wall socket resets it. The other routers I've used are mainly Netgear ones where the uptime is the router uptime and the WAN uptime is the ADSL uptime. Always learning
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On the Homehub I use it definitely is as unplugging the broadband from the wall socket resets it. As does the BB, but that's not the same as a DLM resync. I've seen the BB with Uptime = days but the LoS increasing within the previous few mins.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Interesting observation. Never considered that before! One for me to keep an eye on
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Sorry I haven't replied, I fixed it, I put it on ADSL 2 and it works! Thanks!!
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And what are your stats & uptime now?
Sounds more like a workaround rather than a fix. Your line is capable of faster on ADSL2+.
Try now putting it back on ADSL2+ or Auto.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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That's masking your problem. The issue is still there. ADSL 2 uses different frequencies so may be more stable, however it's likely to be slower than your line should be able to handle. Anyway, I guess as long as it works for you. Saves all the headache I guess.
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