Hi,

I got router stats running but could not see a pattern in the drop outs. The issue being there are so many. In a 1 hour period I had 30. Yet another BT engineer came round yesterday and told me there were no issues on my line but the problem is getting worse. After he lefy I have barely been able to connect. Currently the connection drops every 20 seconds or so.

Router Stats showed a long period from 7 am to 7pm when there was approx 1 disconnection, but as soon as I get home and use the internet the drop outs increase? Any suggestions? To me that looks like the line can't handle broadband.

Below are the router stats again:

Link Information
Uptime: 0 days, 0:11:50
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,161 / 11,748
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.0
Line Attenuation (Up/Down) [dB]: 10.0 / 22.0
SN Margin (Up/Down) [dB]: 10.0 / 9.5
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 2 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 3 / 0
FEC Errors (Up/Down): 7 / 2,525
CRC Errors (Up/Down): 7 / 144
HEC Errors (Up/Down): 119,863 / 143


Should I just give up? BT have managed to mess up the connection at my junction box too knocking the wire out another engineer was sent to fix this. The engineer yesterday also said that my connection was loose when he looked at it yesterday, this is after an engineer put it right after it was knocked out. BT are also replacing the "main cable" into my property when some roadworks are carried out in 2 weeks, but I don't think this will fix the issue.

Another strange thing is that BT say the fastest line speed I can support is 8 meg, currently I can get 16 meg though? Although I currently get 10 as I have been put on the most stable connection by my ISP.

Should I chnage the router and filters again?

In reply to a post by mccaffj:

Router Stats showed a long period from 7 am to 7pm when there was approx 1 disconnection, but as soon as I get home and use the internet the drop outs increase? Any suggestions? To me that looks like the line can't handle broadband.

Sounds like something you're doing is causing noise on the line.

What do you turn on immediately prior to trying to use the internet? Could be a faulty power brick causing noise interference. A bit of detective work required - I agree that all the BT loose connections won't have helped stabilise the line but it seems more aligned to your computer use if it suddenly drops when you start to use.

How do I get BT to acknowledge that, I have said that to them and my ISP says that too? When they send engineers they test the line for voice communication only and say its fine. I am seriously at the end of the line now.

i know exactly how you feel im suffering a similar prob, but in my case no bt engineer visits, as ukonline , would sooner switch me to interleave and half my data rate, which is unacceptable to me as i use my connection for online gaming and the server is located in Canada, good old ubisoft,lol
at least bethere got bt to visit your home(sfi) which to date is more than my isp has done, even though they didn't find the fault, makes you wanna go and rip up the got dam line don't it, its sucks

BE's responsibility runs from BE HQ to the exchange. BT's responsibility runs from the exchange to your master socket. From there on in, it's down to you.

If you can't handle diagnosing it, you really have to get BE to get BT to do it for you, but you may have to pay BT £100++ if they decide it's your fault.

Be have sent three engineers and BT 2. No luck. As the phone line handles voice calls BT don't care. I am stuck between the 2. I am now considering switch the internet to BT but they have no cancellation policy and their speeds are rubish and they are expensive too.

I don't know what you mean - what BE engineers?