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Standard User deleted
(deleted) Fri 13-Apr-12 22:13:59
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Orange broadband issues - getting slower - your help please


[link to this post] 		 
Over the last week or so I haven't noticed that my Internet is getting slower so did speedtest using speedtest.net and only got 1.8mb. I ran same test over few days different times and same. Now back in December last year it was about 5.0mb.

Is there anything I can do to improve it again or is there fault with my line?

Is there anymore tests I can do or more information I can provide to help diagnose the problem?

I'm with orange with original livebox.
Standard User deleted
(deleted) Sat 14-Apr-12 07:52:42
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Re: Orange broadband issues - getting slower - your help ple


[re: deleted] [link to this post] 		 
You need to find your router stats (attenuations, sync rates, margins). See http://kitz.co.uk/adsl/frogstats.php for help.

You may have suffered a "noise" event which may have temporarily affected your speeds or a filter may have failed. The stats will help in diagnosis.
Standard User deleted
(deleted) Sat 14-Apr-12 17:07:11
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Re: Orange broadband issues - getting slower - your help ple


[re: deleted] [link to this post] 		 
Just had a look at my settings and these are them

Sync Speed - 8896
Attenuation - 29
SNR Margin - 8.6
Downstream - 8128
Upstream - 448
Dynamic DNS - off

Is there anything else I need to do? Hope this is enough for diagnose.


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Administrator MrSaffron
(staff) Sat 14-Apr-12 17:48:48
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Re: Orange broadband issues - getting slower - your help ple


[re: deleted] [link to this post] 		 
See if www.speedtester.bt.com will report your IP Profile.

But looking at the router figures, suggestion is that ISP congestion or exchange congestion are a factor rather than your telephone line/modem.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 14-Apr-12 18:41:22
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Re: Orange broadband issues - getting slower - your help ple


[re: deleted] [link to this post] 		 
What exchange? Looks like a 20CN ADSL Max exchange which are often congested.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User deleted
(deleted) Sat 14-Apr-12 18:43:04
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Re: Orange broadband issues - getting slower - your help ple


[re: MrSaffron] [link to this post] 		 
I keep getting HTTp 500 error on that website speedtester
Standard User deleted
(deleted) Sat 14-Apr-12 18:44:48
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Re: Orange broadband issues - getting slower - your help ple


[re: XRaySpeX] [link to this post] 		 
In reply to a post by XRaySpeX:
What exchange? Looks like a 20CN ADSL Max exchange which are often congested.


Knebworth Exchange
Standard User deleted
(deleted) Sat 14-Apr-12 19:01:55
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Re: Orange broadband issues - getting slower - your help ple


[re: deleted] [link to this post] 		 
I got it to work, was just playing up. Here is my results from BT Speedchecker

Download speed achieved during the test was - 1.65 Mbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Administrator MrSaffron
(staff) Sat 14-Apr-12 19:14:49
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Re: Orange broadband issues - getting slower - your help ple


[re: deleted] [link to this post] 		 
Worst case it should take 5 days for the IP Profile to recover to the 7150 value that matches your sync speed.

Keep an on the connection speed. and run this test once a day, for a few more days. If once 5 days have passed it is still slow and you've not seen the modem connect at a slow speed in that time, then pester support telling them your IP Profile appears to be stuck at 2 Meg

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Sat 14-Apr-12 19:28:09
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Re: Orange broadband issues - getting slower - your help ple


[re: MrSaffron] [link to this post] 		 
Ah cheers, I thought there must be something wrong.

So is my ip profile stuck at the moment?

Oh when you say support is that with BT as thats who I pay line rental to or do I have to contact Orange or someone else?

Also just looked at my up time and it seems my broadband has been only up for 1 day so it looks like its dropping out when it should'nt.

Also might try the test socket.

Edited by deleted (Sat 14-Apr-12 19:30:20)
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