As it is a broadband issue it is with Orange who you buy your broadband from

Stuck - depends on what the speeds the modem connected at previously

One wonders why you are only on ADSL Max, when your exchange is capable of 21CN WBC ADSL2+. You could be getting 16 Meg Sync on ADSL2+.

How long have you been with Orange? On what package? What does it say under Change My Package on your account on their site? Were you on their LLU before they got into bed with BT?

No point in trying test socket. That cannot affect your IP Profile, only your Sync which is maxed out.

Never noticed that before. I've been with orange broadband since 2006 when it was originally wanadoo. I get it free with my orange mobile phone and it just roles over everytime I upgrade my phone.

It's a good deal but it's becoming less of a good one with poor Internet speeds.

I'll check out the upgrade thing in the morning and report back. Not quite sure what deal was on all those years ago and it's never fully explained now when I upgrade.

Nor quite sure what LLU means so not sure answer to your question however I may have already answered it

so with regard to my sync I'll have to ring up orange as I should definitely be getting faster speeds. I presume they are the only ones who can do that?

In reply to a post by Turnipfarmer:

I get it free with my orange mobile phone and it just roles over everytime I upgrade my phone.

Ah! You are on a free BB deal with your mobile. Didn't know they still did that but they probably count it as a legacy deal. That probably explains a lot. They put you on their slowest 8 Meg BB package.

In reply to a post by Turnipfarmer:

as I should definitely be getting faster speeds. I presume they are the only ones who can do that?

Not necessarily as you are on a free legacy BB deal. But you might be able to do it in that Change Your Package thing if you are prepared to pay for it. But consider thoroughly whether you want to put your landline with them as well. If not, you will have to phone up and ask to be upgraded to Simply BB.

But maybe you need to sort out your current speed issues 1st. As you are you should be getting about 6.6 Meg throughput.

Yeah they don't do it anymore, I've just been able to carry it over every year. Never had issue with the speed until now.

Is there anything else I can do to get speed faster as back in December I was getting speeds like that.

Gonna ring orange this morning to see what they say too. It looks like my ip profile is the problem.

Just checked my broadband package and I'm on Broadband Plus apparently.

Just rang them and they said its a router problem so they are sending me a new livebox which I know ain't gonna be the fix of the problem URG!!! and told me to change channel number.

Edited by deleted (Sun 15-Apr-12 10:05:55)

I think that support must get a bonus for every brightbox sent out

In reply to a post by Turnipfarmer:

Just checked my broadband package and I'm on Broadband Plus apparently.

What speed, if any, does it say?

They don't do Livebox anymore. Now they send out Brightboxes, which are quite good and which Orange allege are the cure to all speed problems

It states up to 8meg with 2gb usage (which is news to me). Technically I should get nearly 8 as my line supports it. I might ring them back again.

The lady said she would send me a new bright box but asked if I use the 2nd line which I do. The bright box oddly doesn't support this and there for she is sending me a new livebox.

I don't think this will sort the problem. She even said that my line supports upto 10 meg so why I'm getting 2 I have no idea. I think orange have capped the speed and if they don't sort it I'm gonna leave, seems such hard work.

Might try plusnet, be or virgin media.