|
|
ISP does not use the IP Profile to cap the line. The modem would connect at 2272 Kbps if they wanted to cap you to 2Meg.
In short you are talking who do not understand the IP Profile, so giving you what they think is the closest answer.
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
ISP does not use the IP Profile to cap the line. The modem would connect at 2272 Kbps if they wanted to cap you to 2Meg.
In short you are talking who do not understand the IP Profile, so giving you what they think is the closest answer.
ok I see, what's the next course of action I should follow? Orange tech support didn't really help me this morning. Bt tested the line also and no fault found. Just not sure what to double next. Was going to try test socket but people say that won't make much difference. 
|
|
|
The profile should automatically rise provided you don't have a(nother) low sync event. You need to be patient and wait a few days. Keep an eye on your router sync rate to note if it falls again which would indicate an underlying problem.
Perhaps use RouterStats to monitor the situation, see http://www.vwlowen.co.uk/internet/files.htm
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
ok I see, what's the next course of action I should follow? Already answered!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
Stop phoning BT about it, this is nothing to do with the voice line rental billing.
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
|
Ok thank you again guys for all your help, it is much appreciated.
I'm trying the speedtester and getting this error now
You have already completed 1 full speed tests within an hour. The Performance Tester will only allow one test to be complete every 60 minutes.
I did the test yesterday afternoon last so not sure why its saying that, any ideas?
|
|
|
That tester is far from perfect, so take a peek again tomorrow.
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
That tester is far from perfect, so take a peek again tomorrow.
Nope same issue, still telling me I have got to wait for an hour between tests even though I have been trying for ages now. Seems to work for other people.
|
|
|
Works for some others and some have your problem.
ISP should still have visibility of the IP Profile, my advice is support stone wall when you ask them to check, and it may need escalating up the support chain, then change provider.
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
Works for some others and some have your problem.
ISP should still have visibility of the IP Profile, my advice is support stone wall when you ask them to check, and it may need escalating up the support chain, then change provider.
Its now working again and ran test again, same results as other day with ip profile a 2meg however still give it the 5 days you suggested and then I will contact them again. Will definatly push for it to be escalated up the ladder and very inclined to move providers.
Any suggestions on good, reliable isp?
|
Pages in this thread: 
Print Thread
