The real speed is much less. My brother only really goes by speed checkers (wifi tested) which he gets around 6.7 with, 5.3 at worst. I would assume the downstream rate is probably slightly over 7.

I mean, the speeds are comparatively [censored] to most people's speed, but we live in the countryside so I'm realistic about that. I don't online game or anything so all I really want is a stable connection, capable of handling streaming a couple of movies/tv shows at the same time(SD obviously). It's not asking a lot. At the moment, I can barely load a youtube video in 360 which is grim. I never really tested my speed before because I never had to, but I would imagine it was slightly better than my brother's is now. I never had buffering issues.

As for BT, my thoughts are that they've either done something at our expense to solve my brother's issue (he complained a lot over the course of a few months - he's also a business customer - AND one of the guys at BT I spoke to actually mentioned that very thing, which gave me pause) . It's really just sapping my energy, not to mention the amount I've spent on mobile broadband lately. I hate complaining and I don't like the thought of yapping on at people just trying to do their jobs, but 3+ months of awful, disrupted service when we're already paying far too much for what we get (we're on Infinity 2!! - my dad was talked into it thinking we'd get better speeds). I'm glad to have some confirmation that I'm not nuts though, and that there is something going on, so thank you very much everyone for confirming that the stats aren't normal.

Why the heck are you on Infinity 2 with those estimates? Definitely need this whole thing sorting out by contacting a higher level member of staff at your ISP.

I hope this is fixed soon, sounds like you've had a right time trying to get this sorted. I can totally understand this, don't even remind me of ADSL days - #hell.

My dad is the bill payer and when he logged in one day he got a recommendation email for Infinity 2. He obviously saw the promise of better speeds and agreed immediately. I had absolutely no clue about speeds, or copper wiring or anything at that point either. It was only after I wrote out a list of questions for my dad to give to an engineer fixing a fault one day that we found out the DSL checker actually existed and that we couldn't get anything more than 8Mbps at best.

Then all the faults started so it's sort of been trying to tackle the biggest thing first. One of the engineers even recommended we go down to broadband again, but it was worse than fibre has been for us. Plus, if there's a line fault, changing to broadband shouldn't make a lick of difference.

Hopefully it will get sorted. I guess this is just what happens when you live rurally. We're not as valuable as people who live in cities so problems are pushed to the bottom of any given queue because they affect a smaller number of people. C'est la vie. Thanks for the help though. At least I know that I can show the engineer my stats knowing they're not what they should be.

Hmm, I would downgrade if you can�t get BT to downgrade you from Infinity 2 to Faster Broadband (which is the package you should be on for those line estimates). You�re paying extortionate prices for what you receive...

You should be treated the same as a customer in the city.

Do you know what type of fault the CP fault has been raising, broadband faults, or noisy line faults ?

You really need to be raising this as a broadband issue .

Why? The line attenuation is changing, so why would it be a broadband fault? Line attenuation changes signify that there�s high resistance somewhere, it�s unlikely that a broadband engineer would be able to fix that.

Edited by deleted (Sun 04-Feb-18 20:38:01)

It's been raised as both. The telephone engineer came for the crackle but every other one was a broadband engineer. The guy I'm in touch with at BT can see the drops. He tested the line over the day that it was going particularly nuts and said he could see the wild speed variations so it's not like they can't see it. So they can see it, I can see it, but the engineers seem reluctant to declare a fault.

Try reporting a telephony fault again, fixing that will most likely fix the broadband issue.

In reply to a post by agentsquirrels:

The real speed is much less. My brother only really goes by speed checkers (wifi tested) which he gets around 6.7 with, 5.3 at worst. I would assume the downstream rate is probably slightly over 7.

Thanks, that's close enough to what I wanted.

It almost certainly means that there was something radically wrong with the estimator at the time it said you could get between 32.4 and 65.9 Mbps. He is getting what is expected from the estimate for yours you are seeing now. So we can forget about the old reading, assuming your 1.5 miles of copper is from the FTTC cabinet.

There is no way you should get those high speeds at 1.5 miles.

I don't usually bother replying to your posts William ... and when you say dumb things like ...

it�s unlikely that a broadband engineer would be able to fix that.

I am reminded why.

... could it not have occurred to you that a (very) high percentage (like I don't know any) broadband skilled engineers are not multi skilled, so can do UG stuff as well ?

On the other hand, there are plenty who do line faults who are not BB trained .....

Changing attenuation is not going to be considered/looked at by someone attending a noisy fault.