In reply to a post by RobertoS:

In reply to a post by agentsquirrels:

The real speed is much less. My brother only really goes by speed checkers (wifi tested) which he gets around 6.7 with, 5.3 at worst. I would assume the downstream rate is probably slightly over 7.

Thanks, that's close enough to what I wanted.

It almost certainly means that there was something radically wrong with the estimator at the time it said you could get between 32.4 and 65.9 Mbps. He is getting what is expected from the estimate for yours you are seeing now. So we can forget about the old reading, assuming your 1.5 miles of copper is from the FTTC cabinet.

There is no way you should get those high speeds at 1.5 miles.

Yeah it was pretty much spot on in it's estimates for our phone number a few months ago. I thought maybe the wildly different speeds were indicating that there was definitely something going on with the line, but when I mentioned it to one of the engineers he just went 'oh right' and made no mention of it again. It's a situation where I feel like I'm offering useless information to them at times because I get little response back. I don't know if it's because they know that I don't know much about it (and I don't, which makes vocalising why I think there's something wrong, difficult). I don't even feel like I can point to a telephone pole because what do I know? There's a length of line that a farmer took out with a bale about 7 months ago that might be worth checking, or the pole right outside our gate that my brother connects to, but they always seem to be looking at things a mile or 1/2 mile down the road.

Edited by deleted (Sun 04-Feb-18 21:11:51)

Ok, thanks for confirming. I know most broadband engineers are multi skilled, but what if the task given to the engineer is broadband only when the fault is telephony related? Surely, problems could arise there. Can you confirm to me that changing line attenuation is not related to the telephony side? Also, I don�t appreciate you calling me dumb, that�s incredibly offensive.

Edited by deleted (Sun 04-Feb-18 21:23:16)

If you know that, why did you suggest otherwise ?

A broadband fault includes, as part of the faulting process, testing the line for �voice� faults ....

Did you perhaps have standard broadband before and your dad logged in, noticed Infinity 2 and ordered it? Fibre is often much less stable than standard broadband.

If you've always had fibre, it aint that.

We can't really do a whole bunch as you are not the billpayer which sucks, e.g. any escalations would need to be done by your dad.

Because sometimes like I said, the job notes suggest a broadband fault, so why would the engineer go about trying to fix a telephony fault when they're there to fix the broadband fault?

Really? Well, when a broadband engineer attended our property, he didn't test the line for voice faults, which didn't surprise me because he was there to fix the broadband (conduct a DLM reset).

Edited by deleted (Sun 04-Feb-18 21:35:23)

Did the engineer make a PQ (pair quality) test with their JDSU/Exfo, what�s that if not a test of the line, the bearer of the ADSL/VDSL circuit.

You fix the line fault because it is almost certainly affecting the data service ...

Yes, they did, but what I'm saying is that they didn't attend to fix a telephony fault, so that's why I've always thought that getting the correct type of engineer is critical to fixing the correct side of the service, but what you've said makes sense.

Is fixing the line fault always going to fix the data service on VDSL though, especially if it's affecting a section of copper that is not between the cabinet and the modem?

Edited by deleted (Sun 04-Feb-18 21:47:33)

No it isn�t always going to fix it. Depends what the issue reported is.

So, to get this straight...

Broadband engineers can fix both broadband and line (telephony) faults, but telephony engineers can only fix line (telephony) faults? Or, can they all fix both types of fault if they're multi skilled?

Edited by deleted (Sun 04-Feb-18 22:01:56)

Many engineers are multi-skilled. You get sent to fix broadband, and the line tests pants, you fix that.
Test the broadband before/during/after as part of this process.

Sent to fix a noisy (line tests OK) if it PQ�s OK, and no noise when you test , that�s it, end of.