In reply to a post by ukhardy07:

Did you perhaps have standard broadband before and your dad logged in, noticed Infinity 2 and ordered it? Fibre is often much less stable than standard broadband.

If you've always had fibre, it aint that.

We can't really do a whole bunch as you are not the billpayer which sucks, e.g. any escalations would need to be done by your dad.

No, we'd been on regular Infinity for years. Probably been on Infinity 2 for about 18 months or so? I would say about 4/5 years on fibre in total but I'm not 100%. Broadband was a lot slower and not particularly stable for us either unfortunately. I'd worry about downgrading only to have the same problems.
It's all in my dad's name, but any internet connection queries are all going through me at the minute. He's 76 and knows how to check his email and look at fishing videos on youtube, but that's it so he wisely asked that BT contact me with any and all info about this issue. They've opened a case on it, and say they'll follow it through to it's completion, whenever that may be.

Ah, I see! Thanks very much for confirming. Makes total sense now.

I presume the EU would get charged if no noise is present? LOL.

Yes, you would experience the same problems, unless whatever's causing the issue doesn't affect any/enough of the ADSL frequencies.

Edited by deleted (Sun 04-Feb-18 22:08:42)

Yes, charged by the CP.

Faster Broadband i.e. VDSL2 but with no Infinity marketing is exactly the same the connection technology and parameters so only difference will be the price you pay.

If you are actually talking about dropping from VDSL2 to ADSL2+ then the equation is different since different technologies and then the debate is around not just distance to cabinet, but distance to telephone exchange

Was that reply intended for the OP Mr.S ?

Believe so, but the distinction in naming of BT Consumer services is a good general thing to point out