In reply to a post by MrSaffron:

Log into your PlusNet member centre and check what they have configured for the current speed of your line looks like the IP Profile mirror system has missed out on a sync speed changes

Ah! This is showing 14.1mbit. Personally thought this wasn�t in use any more?!

I�d imagine it�s been stuck there for a week or two as my download speed doesn�t increase with increases in connection speed.

Cheers.

In reply to a post by slimj:

Ah! This is showing 14.1mbit. Personally thought this wasn�t in use any more?!

Definitely still in use. This time mine did increase when my sync speed last increased, showing 73.8Mbps against IP profile of 74.1 Mbps. I thought it was only supposed to be 0.1 Mbps less, but I'm not complaining. You might have a little difficulty getting Plusnet to understand the problem, but they'll get there in the end.

Edited by kasg (Mon 29-Oct-18 18:42:47)

I also ran the BTWholesale speedtest this morning, this showed 13.21Mbps, with a max achievable speed of 22.77Mbps.

I've sent plusnet an email to get this resolved now. But inbetween running the test this morning and emailing plusnet my plusnet account now shows a line speed of 22.6Mb so perhaps this has resolved itself (at work so can't check)?!

Good news, plusnet did a reset on my line speed and my speeds have increased.



My connection speed on my router is gradually improving and is currently showing around 24mbit with an 8-10db noise margin - I'd imagine this will improve further as the noise margin reduces.