Slow Origin Broadband

Hi all,

I'm new on this forum, so I apologise if this topic has been covered.

I need help. I'm on Origin Broadband VDSL(FTTC). Origin are using BT infrastructure to sell their services. My normal download speed is 17Mbps & upload speed is around 2Mbps. Two weeks ago the download speed dropped down to 10Mbps. The upload was unchanged. From Origin told me that everything was fine and the problem is in my house and a BT engineer must come to inspect it but this will cost me £108.

Now, nothing has changed on my end. I had a bitter experience with BT many years ago and I decided to replace my router instead. I bought BiPAC 8800NL R2 and installed 2.52.d15 firmware straight away.

My download speed is still 10Mbps. So, nothing has changed at all. Has anybody had a similar experience? Do I need to tweak some of the settings? Any help will be highly appreciated!

Best regards,
Cal

Please describe the set up at your property, what�s connected to where and such, extensions connected ?

I wonder if their tech support got an �internal bridge tap� test result when checking your service ? This can cause a gradual slow down.

Hi Zarjaz and thank you for replying.

The router is plugged in BT MK4 face plate.
My PC is connected to the router with a LAN cable.
The telephone cable is unplugged in case of noise related issues(I don't use landline anyway).
WI-FI is disabled as I don't use it. No other devices plugged in or near by.
I've always had this set up. The guys from Origin didn't say what tests they have done.

Best regards,
Cal

How are you measuring that it is 10Mbps? Is that a speed test or is that the stats from the router? What we need really is the stats from the router to see what might be happening with the line.

Hi Ian and many thanks for replying.

I always do an online speed test.

I'll upload the screen shots soon.

Best regards,
Cal

Edited by deleted (Mon 03-Feb-20 09:37:53)

We need the stats from the router - they not only tell us the sync speed but with the other stats give us an idea of whether there is more speed to be rung out of the line.

Hi Ian,

I've uploaded the screen shots of the router stats & the speed test. The previous links from google drive didn't work.

https://ibb.co/kx8Sx6t
https://ibb.co/F5tqF6f

Best regards,
Cal

OK, so it looks like your line doesn't have spare margin to make up for the gap.

You could try plugging in to the test socket with a dangly filter to rule out any issues with the faceplate. If you still get similar stats and speeds then it would suggest that it is probably something external to you - but this could just be increased cross talk or natural degradation of the line - neither of which would likely be fixed by Openreach.

Hi Ian,

I've already plugged it in to the test socket and the result was the same. Sorry I didn't mention this earlier.

I guess there's not much I can do.

Thanks again for all your help.

Best regards,
Cal

It suggests it is probably not a problem on your property - but that doesn't mean that if Openreach came out they would find a fault and therefore if no fault found they might charge for the visit.