Hi Ian,

I guess I'll have to risk and call them. No other choices. Where I live, is only FTTC or ADSL. No mobile broadband either. Dead spot.

Best regards,
Cal

Your downstream sync rate is capped/banded at 11.4Mb.
There's only 1dB SNRM to spare worth about another 1Mb if it wasn't capped.

To have have such a big drop in sync you either have a new crosstalker (neighbouring line with FTTC causing interference) or the DLM had acted on your line dropping the target SNRM from 3dB and also applying the cap.

You could ask the ISP for a DLM reset but they can refuse this.
It's also likely to temporarily slow you down while DLM reapplies G.INP.

Any drop in sync rate over 25% in 14 days used to be considered a fault automatically on FTTC.

Edited by j0hn83 (Mon 03-Feb-20 14:33:18)

Hi John and thank you for replying.

I can't tell if there's a neighbouring line with FTTC. I know that the neighbours near me have ADSL only.

I'll ask Origin for a DLM reset but I don't think this would happen soon. They say that their tests didn't find any faults and a BT engineer must come to my property to check.

Is it worth cancelling the contract with Origin and taking a new one with BT? After all, it's BT's infrastructure.

Best regards,
Cal

Openreach is an arms length organisation from BT and must treat all resellers (including BT) in the same way. BT are unlikely to be any better (and possible less good) at getting it resolved.

There are a small number of ISPs that bend over backwards to try and get issues resolved but you may just not have an issue - it may just be that is the way your line is now. If you wanted to change ISP to get this resolved then Andrews and Arnold may be your best bet - they do come at a more premium price though.

What's your estimates from the BT Wholesale checker?

https://my.btwholesale.com/includes/adsl/adsl.htm?s_...

Use the address check if your landline number gives no results.

Hi Ian,

I agree with you. That's why I've been with Origin for almost 3 years. I just thought that switching over to BT might improve things. I'm getting a bit desperate...

For what is worth, the guys from Origin are really trying to help. The complication comes when BT appear in the picture. BT are the ones insisting on the visit, not Origin. I should've made that clear.

I'll see what will happen in the next week or so, and then I may move to Andrews and Arnold as you suggest.

Best regards,
Cal

Hi John,

Here's a screen shot of the BT checker:
https://ibb.co/h2cNLWL

I've run the checker before and these numbers have always been the same or very similar.

Best regards,
Cal