https://support.eero.com/hc/en-us/articles/538259941...

In reply to a post by Taras:

https://support.eero.com/hc/en-us/articles/538259941...

Has already found that and followed it's instructions but the PPPOE option still doesn't appear

Bums!


Umm how did you aquire the eero? was it brought or part of an isp deal/pushed upon you/upgrade?


also is it on the latest firmware ? the eero needs to be on v6.61 (dec 2001 release) for pppoe support

Edited by Taras (Sat 27-Jan-24 10:54:45)

In reply to a post by Taras:

Bums!


Umm how did you aquire the eero? was it brought or part of an isp deal/pushed upon you/upgrade?


also is it on the latest firmware ? the eero needs to be on v6.61 (dec 2001 release) for pppoe support

They were bought as a triple back direct from Amazon about a year ago.

On the official Eero app they are identifying as "Eero Pro 6" and all running v7.1.1-16

It's very odd. And I am sure when I first set them up, PPPoE was definitely an option but I went straight for bridge mode.

I haven't resorted to a factory reset yet though ( not even sure that's an option )

Bridge Mode will kill the pppoe option.. Thanks for clarifying the origin... Its a bit like buying an android phone; same model but one via sim free and the other by 3 or o2 and you have two different phones and with different features. Hence why i asked, if you were wondering.

Edited by Taras (Sat 27-Jan-24 13:55:17)

In reply to a post by Taras:

Bridge Mode will kill the pppoe option.. Thanks for clarifying the origin... Its a bit like buying an android phone; same model but one via sim free and the other by 3 or o2 and you have two different phones and with different features. Hence why i asked, if you were wondering.

So ... it says take it out of bridge by selecting "automatic" ( and let it complete - whatever that means ) and then, when you go back in "PPPoE" should be an option at the bottom.

I am also 99% sure all the units are the same so it's not that either

the units should be identical .. its just that one will act as a router and others as slaves in the mesh.