In reply to a post by zonedemon:

the extension that works is next to those BT master sockets

Does this extension work, has a dial tone, when you remove the faceplate from the master that works?

If yes, does it work when remove the faceplate from the master that doesn't work?

Master socket that does work I do get a dial tone etc but only when my modem isn't plugged into the micro filter, if the modem is plugged in the master/test socket is like a dead like.

As for extension yes that works and I have a dial tone but same with test socket it doesn't seem to find a internet connection with or without using one of the micro filters you get with it, but unlike the test socket the dial tone doesn't get lost with the modem plugged in.

The engineer did say at the time to only use the extension socket for the phone and not to plug anything into the master socket or I would lose my internet.

I don't think you answered my Qs. You just repeated everything you already told us.

Take the faceplate off master and then test extension for dial tone alone; forget modem for the mo'

http://www.samknows.com/broadband/exchange/EMHNDON

Pointing towards an attempt to either

1. Keep extensions working, when engineer should have disconnected and got master working as good as possible. But may have been done to avoid charging you for visit

2. Just a bad engineer who did not understand the issues of wiring and affect on ADSL

It's very difficult to visualise exactly what's going on with your home wiring but if the extension socket is feed only by filtered voice, possibly from the back of a filtered faceplate on another socket,, then you would not get an ADSL connection from that socket with or without a dangle micro filter.

There are some properties in the area getting 2 Mbps, but speeds of 4 to 8Mbps seem feasible.

The way forward is photos so people can understand exactly what you have and advise now.

You could drop us an email we are less than a mile up the road from you and have several users live very close to you. NOT trying to sell as such here BUT we do know the issues where you are and may be able to help

Trace the new drop wire that was installed to the first BT socket. That should be your master socket and should be the one that you use to test the dial tone, from the test socket without filter, for your phone and then for your modem.

In reply to a post by MrSaffron:

If so then the test socket is accessed by removing the interstitial plate too.

What does that mean? I don't understand it; does the OP?

Looks like if you unscrew the 2 screws you only remove the bottom half (filtered phone?) of faceplate. What's behind it? Is that the unfiltered test socket? What about the top half (ADSL socket) of faceplate? Doesn't that need removing?

I'm confused cuz I have a V10 faceplate where both sockets are side-by-side and when you remove faceplate both sockets are gone and there is only one, test, socket behind.

I'm also puzzled that OP doesn't seem to get phone or modem to work from what he calls "test socket" and that he seems to call the top ADSL socket the "micro filter". Sounds like what he calls "test socket" is a filtered socket.

Edited by XRaySpeX (Sat 11-May-13 18:55:02)