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Standard User deleted
(deleted) Thu 04-Dec-14 09:00:59
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Re: Plusnet, Beware poor support!!


[re: MrSaffron] [link to this post]
 
Thank you, it was my feeling the uplink had plenty of margin to go faster too smile
I just did not realise these caps existed!! it's so good to speak to someone who knows what levers the ISP can pull if they are so minded, I am wondering if the 2mbps cap was breach of contract given i was paying for up to 8mbps!! anyway i shall just keep trying to find that right person, i am sure they have one somewhere in there organisation smile

I am hoping the DLM will restore me to a downlink tsnr of 6db once it is happy, if it doesnt I may decide to tweek it's nose hahaha
Standard User deleted
(deleted) Thu 04-Dec-14 09:13:24
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Re: Plusnet, Beware poor support!!


[re: RobertoS] [link to this post]
 
Yes in the stats it is, I wonder if it's reffering to the DSLAM coz I just took a photo of the router settings to send you that shows it switched off BUT idk how to post a pic here yet!!
Standard User deleted
(deleted) Thu 04-Dec-14 09:19:56
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Re: Plusnet, Beware poor support!!


[re: deleted] [link to this post]
 
That is so helpfull, thank you very much smile
Although as an electronics engineer I know how adsl works i had no idea the ISP/BT had these capping controls, I have only recently gotten my head around the DLM's existance smile
I shall certainly leave the 10 day period to elapse, the line is happy right now so I hope for better things once the DLM is also convinced !!


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Standard User deleted
(deleted) Thu 04-Dec-14 09:23:35
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Re: Plusnet, Beware poor support!!


[re: RobertoS] [link to this post]
 
well by unstable i assume you mean disconnects/dropouts there have been none of those BUT
I used to turn the modem off every night, then on again in the morning because I didnt know any better frown
The house wiring was cr*p causing quite high errored seconds.
Presumably the DLM would have noticed both of these and reacted accordingly........

I no have almost no errors as a consiquence of fixing the house wiring and i dont turn the modem off anymore smile
Administrator MrSaffron
(staff) Thu 04-Dec-14 12:43:32
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Re: Plusnet, Beware poor support!!


[re: deleted] [link to this post]
 
You could try it as breach of contract, but since 2 Mbps is in the range of up to 8 Mbps then would need a good lawyer to fight it.

Generally threatening legal action is a quick way to shut off any co-operation from a firm, as all communication is then dealt with via the legal team, so really it is a last resort.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Thu 04-Dec-14 13:16:47
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Re: Plusnet, Beware poor support!!


[re: deleted] [link to this post]
 
Off at night and on in the morning is not a problem. High error seconds would make the DLM intervene.

Have a browse around my website for base-level explanations of DLM etc. Kitz, Samknows, and coolwebhome give deeper stuff once you have the basics from mine.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User deleted
(deleted) Thu 04-Dec-14 13:23:32
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Re: Plusnet, Beware poor support!!


[re: RobertoS] [link to this post]
 
I hope I found a way to show you the router settings, please see pic at
http://ge.tt/6uCnPC62/v/0?c
Standard User deleted
(deleted) Thu 04-Dec-14 13:29:08
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Re: Plusnet, Beware poor support!!


[re: MrSaffron] [link to this post]
 
Whilst I agree with you I think that people understand the limitiations to be imposed by the physical quality of the connection NOT by a deliberate cap on the line rate by the ISP!!
Anyway I don't intend anything unless things get really bad, I am simply pointing out there attitude problem.
Administrator MrSaffron
(staff) Thu 04-Dec-14 13:34:25
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Re: Plusnet, Beware poor support!!


[re: deleted] [link to this post]
 
And here is where the lawyers will earn their money

One said claiming the cap was needed to avoid a line flapping around and not being available for 25% of the time, and the other fighting that you've lost 1 Meg of speed due to the capping.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Thu 04-Dec-14 13:42:08
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Re: Plusnet, Beware poor support!!


[re: deleted] [link to this post]
 
If those are the current settings then something is very odd.

You certainly don't want G.Lite; T.413; AnnexL enabled by the way.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
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