Upload boost for 350Mb

If you reboot your router you should find you've now got an upload around 37Mb....

https://www.ispreview.co.uk/index.php/2019/04/virgin...

https://i.ibb.co/GCtQBjw/8-BF50538-F54-C-4-D0-F-BFCB...

New speed

As the subject says, hasn't been done everywhere and anyone on Voom Business Broadband continues to enjoy being a second class customer of the cable network - speeds unchanged regardless of tier

This is the first I've read, everyone I know on the home 350 package rebooted their router today and got the upgrade

Sound like it will be 10:1 upload speed eg:

50/5
100/10
200/20
350/35
500/50

Telford area isn't upload boost at the moment as my mate still on 350/20 been reboot hub 3 but no 35Meg upload yet. Not everywhere thought.

In reply to a post by BuckleZ:

This is the first I've read, everyone I know on the home 350 package rebooted their router today and got the upgrade

Looks pretty widespread though there are still odd areas where trying this would be a bad idea as there aren't 4 upstream channels. These are a minority now, though, so shiny happy people on most of the network.

Seems far more likely to me that Virgin are checking the network can cope with the upload speed before telling customers about an upgrade to 500mb, than it does that they are going to 10:1. Makes sense to do this as people cannot complain if they find some areas cannot cope and pull the 500mb tier and retain the 20mb upload whilst they fix.

In reply to a post by Ignitionnet:

As the subject says, hasn't been done everywhere and anyone on Voom Business Broadband continues to enjoy being a second class customer of the cable network - speeds unchanged regardless of tier

i was excited when i saw the news on ispreview at work was like cant wait to get home and reboot modem lol still stuck on 20 up on voom biz, in a FTTP area too so ud think of all areas id be in a ready area lol. since removing my static ip my connection even just detects as a standard home user now too, with a lot of cloud backup i defo cant wait till it finally happens

Saw this thread and thought in for a penny and rebooted the router and yay 35 Mbps too! Virgin have never been this quick in rolling something out in Derby.

Edited by DrPepper (Thu 25-Apr-19 08:47:15)

Working here in Leicester.

Had some engineering outages over the last few weeks, hopefully they have been upgrading things, otherwise the network here wont cope!

I was surprise there is no metion of upload speed boost on thinkbroadband headline news press MrSaffron?

Maybe was busy doing other things

Icing on the cake was I just renewed for 12 months for £32/month with a phone line and a tivo box, saving £16 on what i was paying.

Nothing here. Still stuck on 100/15 at £48 per month

Yup, Rebooted mine when I got in.
Colchester CO1
Now seeing speeds of about 35Mb/s upload

Probably about time I chased for a better price, been with them for a year now, currently paying £43 a month for just broadband.

I also got a speed boost on reboot today

https://www.thinkbroadband.com/speedtest/15562199325...

PS. Area is Broadstairs, Kent, full FTTP

Have you got any tips on getting a reduction please, just had my bill and its gone up to £51 ouch!

Phone up and tell them you want to leave. When they ask why, just say you think you are paying too much. Give short answers, and don't say so-and-so is getting it for this. Let them lead, give nothing away.

They tend to real off poor offers over the phone. So, if it's more than a new joiner then tell them it's still too much and get them to put the notice on the account.

Within 14 days someone from Outbound Retention's will phone you up, these have much better deals. You can always cancel the disconnection request if you change your mind. Outbound Retention's might offer up to £20 off per month.

Edited by gary333 (Fri 26-Apr-19 11:08:51)

I spoke to the complaints team regarding another issue (refer a friend credit wasn't added), i asked to renew when my complaint was resolved and i was offered £32 per month for 350mb/weekend phone calls/freeview tv

Edited by BuckleZ (Fri 26-Apr-19 11:16:59)

Thanks both of you for your advice, I'll give it a go tonight.

I got a deal very close to a new joiner, so I'm happy with that, not as low as yours but I didn't have any issues apart from the cost.

They initially offered a lower speed package, but I didn't want that due to the poor upload speed, so that put me through to retentions.

I was away on holiday so didn't get to check to last night but I am on the higher upload speeds too (switched the modem back on and off) the download stats have changed ever so slightly but still on the 362mb although as I said now got the higher upload here too (uddingston area code)

It is worth taking a look at your SH3 configuration. If you have recently acquired 4 bonded upstream channels you will soon get 35Mb upstream if you haven't already.

Someone mentioned 10:1 ratios coming back, but I am now on Vivid 500 with a 35Mb upstream. With the 4 bonded channels I am ready for 50Mb though.

Speed Test

Edited by KilgoreTrout (Fri 10-May-19 14:08:08)

In reply to a post by KilgoreTrout:

Someone mentioned 10:1 ratios coming back, but I am now on Vivid 500 with a 35Mb upstream. With the 4 bonded channels I am ready for 50Mb though.

Speed Test

No chance of 50Mbps for Vivid 500. VM want to keep this way 500/35. As VM say there isn't any 10:1 ratios coming back.

50/3
100/6
200/12
350/35
500/35

This is what I assumed, so I was surprised anyone was talking about 10:1 ratio. With 4 bonded channels it is possible though and folk have been asking for a better upstream rather than a faster down stream

Edited by KilgoreTrout (Fri 10-May-19 14:32:43)

50 up on 4 channels is probably a bad idea.

10:1 on everything bar 500 is perfectly possible.

I imagine we'll see higher upstream available when the DOCSIS 3.1 product releases and there's a fair chance it'll involve 5 or 6 channels - there are areas bonding 5 right now.

With regards to channels could I ask:

*Are the channels allocated to each fibre node unit?
*How many channels in total are available to each node (or whatever controls them)? (Is it 32 up / 8 down)?
*How many typical amplfier/splitter cabinets would there be to a node, or is it just based on number of properties and thus varies by how long the runs are as I suppose longer runs equal more cabinets

In reply to a post by gary333:

With regards to channels could I ask:

*Are the channels allocated to each fibre node unit?
*How many channels in total are available to each node (or whatever controls them)? (Is it 32 up / 8 down)?
*How many typical amplfier/splitter cabinets would there be to a node, or is it just based on number of properties and thus varies by how long the runs are as I suppose longer runs equal more cabinets

Each segment which consists of at least one optical node but may be multiple nodes combined.
32-36 down, 3-6 up.
Piece of string. Depends on coaxial runs and number of premises.

In reply to a post by Ignitionnet:

In reply to a post by gary333:

With regards to channels could I ask:

*Are the channels allocated to each fibre node unit?
*How many channels in total are available to each node (or whatever controls them)? (Is it 32 up / 8 down)?
*How many typical amplfier/splitter cabinets would there be to a node, or is it just based on number of properties and thus varies by how long the runs are as I suppose longer runs equal more cabinets

Each segment which consists of at least one optical node but may be multiple nodes combined.
32-36 down, 3-6 up.
Piece of string. Depends on coaxial runs and number of premises.

Ta for coming back to me .

So if a node is split would each node get its own selection of channels? For example on my upload I get channels 5-8 and not 1-4

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39399971 4.025 5120 64 qam 6
2 25800000 4.075 5120 64 qam 8
3 32599998 4.025 5120 64 qam 7
4 46200000 4.025 5120 64 qam 5

Those channel IDs are from the line card serving you. 1-4 are going to a different segment, as are 9-12, etc.

Yes, a split means that each new segment gets its own channels, however you can have segments that only share downstream or upstream channels, just to make it yet more confusing.

I'm on 350/35 but only 2 upstream channels?

Should it be 4?

Yup.