connection down, fix not for 6 days?!

VM 1 gig, 'a problem in the area' WA4 warrington area

connection is down, reboot router, but stops and down multiple times with approx up to 6 hours and constant drops, over the last 24 hours!

connection has been pretty solid for 18 months, now out of contract...

"Details

You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you. "

Estimated fix time

27 June at 17:06. !

a bit more than that...

graph

Edited by Fe_plus (Sat 22-Jun-24 14:51:32)

Well stuff happens.

Sucks when things go wrong but 18 months with no issues worth mentioning is damn good.

Snippet from the VM website
https://www.virginmedia.com/help/billing-and-payment...

Total loss of broadband or phone service
Your broadband or fixed phone line aren’t working at all? Check to see if there’s an outage in your area on our handy service checker. You can report the issue to us by registering it online or alternatively, calling us. If we haven’t fixed the fault within 48 hours from the end of that day, you will be entitled to £9.76 credit per day until it’s sorted. Once you’ve reported the issue to us and service has been fully restored, any credit owed will be automatically calculated and applied to your bill – so there’s no need to call us to credit you.

A fix arrived after 4 days down. compensation was 20 quid. Presently out of contract and paying 68 quid a month for 1 gig.

Luckily I had my back up FTTC with Zen so was able to switch over to that for the duration.

waiting on freedom fibre and openreach to install and activate my area, then will be off and away from virgin.

Edited by Fe_plus (Sun 14-Jul-24 23:33:29)