Problem is that in some areas the service is terrible, yet in others it's fine.

The result below is fairly typical of my connection

Download Speed: 20002 kbps (2500.3 KB/sec ) Upload Speed: 704 kbps (88 KB/sec )

However, back in June/July I'd get maybe 1000 - 5000 kbps at all times, then it recovered, so, they can get it right in some places at some times. Seems they need to do whatever they did here to the areas in which you are having problems.

Part of the problem is that companies know they can give poor service in some areas with little comeback, yet in others, such as here, they know if they give poor service it'll be brought up as a parlimentary question and legislated against.

May I suggest you contact you MPs and the local papers?


Julie

rang up a few days ago to cancel and the bloke there who also use to work for telewest fully agreed with my comments and said he could understand why i was leaving and didnt even once try and blag me out of it

he also advised me to cancel my direct debit asap as it would be a lot harder to get money back off VM rather than VM debit my account any amount they wanted

All that has changed is the company name - Branson hasn't ripped up cables from streets nationwide and replaced them with crappier ones with "Virgin" written on them.