Deteriorating Performance

I think i read a similar problem on a thread a while back, but gonna post anyway. I was originally with NTL, and after a few initial problems the 10meg service was fine, wall to wall 10 meg all day every day....lovely.

Then Virgin took over, and they capped the service as we all know, changed it to '20meg' with limitations.

That was not what i wanted, but i accepted it.

Now since that time, the service has slowly but surely deteriorated, with speeds getting lower and more erratic. Currently instead of the 20mbit i am paying for, i am getting 2-12mbit sec (before the 3gb limit cuts in).

All i got from virgin complaints dept was some bleating about the network being 'upgraded'.

Now while that may be the case, why was i not notified of this, why am i paying the same money for a reduced service? I dont want to hear excuses, we live in the 21st century, i want results.

Conclusion. NTL was bad, but Virgin takes rubbish service to new levels.

I cannot agree more. I am a returning telewest customer and can say that the rebranding and buyout by Virgin media has made the service a joke. After 3months usage I want out and back to ADSL.

I have few grumbles (formally Telewest) although TW 10Mb was more consistent and seldom faltered from its advertised line speed.

VM does fluctuate more since the TM was introduced, using the usual speed tests, just about any result seems possible, however on a download from sites that are capable of fast data transfer I more often than not get somewhere in the region of 16-19 Mbps, so can�t really complain too much.

ASDL wise the best I can get where I am is 4meg max (according to BT), so that leaves me no real alternative anyway.

I got this reoly from VIrgin Media the other day:-

HI.

There is a massive BB service upgrade programme on at the moment. Some fibres, are out of service during upgrade and data has to be rerouted. Thus causing temporary problems, to find out if this is the case in your area call free on 08005610061, or if you believe there may be a hardware problem with Virgin media cabling or equipment, call 09062121111 and report it, the cost of the call 25ppm will be credited back to your account. but we unable to diagnose local faults via email.



Yours

Paul Hill

Virgin Media


I asked how long the upgrades would take and if i would get a reduced subscription fee for that period....i have yet to recieve a reply...

I am in Bristol and the Virgin Media cable broadband service is no better down here. I am also ex Telewest, and did have some speed problems just before Virgin Media took over. I complained and they gave me a �10 per month rebate right up to the time that Virgin took over, and then it stopped abruptly. I am getting a bit fed up of paying for a 20 Mbs service when the best I seem to be able to achieve is 6Mbs. Surely this is is some kind of misrepresentation, when it is going on as it does on a regular basis?

All I want is the service I am paying for, which seems to be too much for Virgin Media. I have been told unofficially that the infrastructure is not coping with the amount of traffic going through it, and that was also true for Telewest just before the takeover.

I have sent an email support call asking if perhaps my modem needs changing, as I have had the same original Surfboard SB1400 modem since I joined telewest about 8 years ago so it may need replacement - but I am probably just clutching a straws! I am also disgusted that they are charging 25p per minute for their helpline. Their Customer care could do with a complete overhaul. If they go on like this they will start losing customers in droves.

I Join the queue to emphasis on the point that performance have gone down the pants since Virgin took over. I experience regular timeouts, disconnection and generally slow performance. I am paying �42 a month (�37 + �5 because I dont pay by direct debit) for a non existent "20 megs" connection... rip off... I am moving house soon, Virgin never ever again.. stay away from them, big companies are not interested by details stay away and you won't join the queue of those details.

Edited by calwen (Fri 25-Apr-08 22:33:49)

I must be lucky, since 20mbps was introduced, I've not experienced any significant slowdowns.

I'm quite happy with Virgin at the moment, look forward to their 50mbps service.

Edited by deleted (Fri 25-Apr-08 23:42:42)

Ditto.