LE3 SLOW SPEEDS? READ HERE

Hey if your in the LE3 area of Leicester and getting slow speeds a fix is set for 5th sept 2010. Got this info from the Virgin media Community site..

Details.

Edited by j112 (Sun 18-Jul-10 20:49:18)

That information is from a user who has "spoken with the CEO" of VM.

Although he may have spoken with someone high up at VM, I wouldn't take any information gained like this with any reliability due to VM's past assurances and promises!

We have only been connected to VM for a few months to a supposedly "new" system (digital upgrade) and now things are terrible! Sub 1Mb speeds and latency all over the place.

I left BT due to the [censored] ADSL round here, as things stand it was more stable and reliable!

Look at this graph, the red at the top is bad!

My Broadband Ping

The red bar on the RHS is when the idiots at the VM "helpdesk" got me to disconnect their router as the wireless was the problem (even though I am connected wired!).

This graph is a good connection! (work ADSL!)

My Broadband Ping

Does someone have contact details of someone at VM to complain to?

Edited by Philce (Sun 18-Jul-10 21:17:06)

I take it with a pinch of salt, I was previously given a fix date of mid june (student leave time) which then changed to end of june, and still now I see things declining for myself and people messaging me on here.

the only real fix for me was they moved me from legacy to overlay which made the service fit for purpose 'most' but not all days.

le3 will be a right mess when upload speeds get rolled out.

Edited by Chrysalis (Mon 19-Jul-10 15:51:28)

Latest update from the CEO's office is that the fix will be in place Sept 13th.

Was supposed to be today. Obviously something has slipped!

the date keeps moving seemingly indefenitly the first ever date I was given was early june.

so which is it?

1 - upgrade is planned but getting pushed back due to lack of parts or similiar reason.
2 - upgrade is ongoing but hit technical problems.
3 - upgrade isnt planned and these dates are to keep customers quiet temporarily.
4 - the dates are rebalancing users.

In reply to a post by Chrysalis:

the date keeps moving seemingly indefenitly the first ever date I was given was early june.

so which is it?

1 - upgrade is planned but getting pushed back due to lack of parts or similiar reason.
2 - upgrade is ongoing but hit technical problems.
3 - upgrade isnt planned and these dates are to keep customers quiet temporarily.
4 - the dates are rebalancing users.

I hope it's 1 or 2.
I suspect it's 3.
I think they are already doing 4, however I cant see how they will ever rebalance when the situation is this bad, the rest of the network in Leicester must be either at capacity or very close? (I heard NTL only ever had just enough capacity available to them)

Roll on the 13th!

Edited by Philce (Fri 13-Aug-10 18:50:57)

I hope its soon I'm getting less than 1mb when I come back from work at 8pm. The connection has not been used all day. I hope its gets sorted soon I used to think VM were the Best ISP out there but now It doesnt seem like it...
I'm also having problems returning equipmenet frm my Bham property, VM wont collect it? I really dont want to get charged for keeping it.

started monitoring my sister's connection with tbbq and it has packet loss ongoing the entire day, explains why it cant hit 20mbit ever!!!.

power levels are ok so she must have some other problem. She has the usual latency issues as well tho, the difference is they less than at my address although she has slower speeds.

Overlay is still mostly ok for download speeds tho.

If you are out of contract, send them a letter recorded and ask them to arrange collection from you.

Have you tried to call customer services?

tried calling cust service but as I finish work late everytime I ring I get the message ' we are busy' I've got through twice and arranged a collection but no-one has turned up? Also have emailed them and got a reply saying they will send me a box to post it in? nothing has turned up? I really dont know what to do? I dont want to get charged £65 for 'keeping it'?