No problem, hopefully this is what you're on about...

Startup Procedure
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM64 30 41712000 Kbits/sec 299000000 Hz -6.3 dBmV 32.5 dB Hybrid
Locked QAM64 31 41712000 Kbits/sec 307000000 Hz -6.1 dBmV 32.5 dB Hybrid
Locked QAM64 32 41712000 Kbits/sec 315000000 Hz -6.2 dBmV 33.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 52.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 3377
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 3376
Max Traffic Rate 1750000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 1522 bytes
Scheduling Type Best Effort
Current System Time:Wed Feb 23 22:25:59 2011
Procedure Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM64 30 41712000 Kbits/sec 299000000 Hz -6.3 dBmV 32.5 dB Hybrid
Locked QAM64 31 41712000 Kbits/sec 307000000 Hz -6.1 dBmV 32.5 dB Hybrid
Locked QAM64 32 41712000 Kbits/sec 315000000 Hz -6.2 dBmV 33.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 52.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 3377
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 3376
Max Traffic Rate 1750000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 1522 bytes
Scheduling Type Best Effort
Current System Time:Wed Feb 23 22:25:59 2011
Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM64 30 41712000 Kbits/sec 299000000 Hz -6.3 dBmV 32.5 dB Hybrid
Locked QAM64 31 41712000 Kbits/sec 307000000 Hz -6.1 dBmV 32.5 dB Hybrid
Locked QAM64 32 41712000 Kbits/sec 315000000 Hz -6.2 dBmV 33.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 52.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 3377
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 3376
Max Traffic Rate 1750000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 1522 bytes
Scheduling Type Best Effort
Current System Time:Wed Feb 23 22:25:59 2011

Rob

Raise a technical fault with VM, as the downstream power levels are under half of the recommended lowest downstream power of -3dBmV

Ahh not good. I did call earlier, got put through to the 50 Meg support team and they said they'd phone me back, suffice to say they didn't.

I'm ringing them now

Rob

Okay, I had a 20 minute call with Virgin tech support. They connected into the Super Hub remotely and changed some of the settings, they managed to get the upload speed up to 0.90Mbit but the download speed was running at about 12Mbit (the slowest it was running at was 5Mbit and the fastest about 32Mbit).

They said to leave it 24 hours for it to settle down.

I then asked if it was possible to get a separate modem & router as the port forwarding was still working (they only support Outlook Express, and they didn't seem to understand what port forwrading or DMZ was). They advised to phone Customer Services.

So I phoned Customer Services, spoke to someone who said they could only downgrade me to 30Mbit as they no longer supply the separate modem/router.

I explained that I was getting better service at 20Mbit and that if that's all they could do then I would cancel and go elsewhere (since I'm in my 14 day cooling off period). They then put me through to another Customer Services department (a UK one this time). I explained the situation to the guy I spoke to, he asked if I still had the existing modem, I told him that the Engineer had taken it away and that I had the Netgear 54G modem so the guy at Virgin advised that he would send out a new modem for the 50Mbit service and a D-Link Wireless N router, so finally a result.

I wonder if they are maybe running out of these modems now they have the Super Hub?

I'll update everyone when I receive the new kit in 3 to 5 days

Rob

Okay, scrap that, they just phoned me back and they can't supply anything other than the Super Hub!

My only other option is to go back to 20Mbit... seriously considering it now.

Rob

Since your power levels are clearly wrong, you should request that they send an engineer out to tinker at the cabinet. If you mention that you're considering leaving due to it, that might make them shake a leg about it.

When I was upgraded to 30 meg we did a speed test and only got around 22mb. the engineer noted the power levels were a little iffy, he went off to the cabinet and came back around 20 mins later, after which I got ~32/3.2 on speedtest.net.

I guess there's only so much they can do remotely.

Will do, I'll phone them later on about it.

Rob