That's the difference between FTTC/P and Virgin. Virgin say if you get 2mbps then as it's up to the headline figure its tough luck

So is this specific to you, or something all Sky contracts have in it, be interested to see the exact wording.

In reply to a post by MrSaffron:

So is this specific to you, or something all Sky contracts have in it, be interested to see the exact wording.

It seems to be for everyone. This is 7 c & 7e of the T & C's

(c) If we reduce the level of service provided by your chosen Product and you are materially disadvantaged by this you may give us notice that you wish to move to another Product accessible by you within 30 days of receiving our notification, or end this Contract under Condition 11(c). This condition does not apply where you lose Smart Connectivity because you no longer have a Sky Q box or the Sky Q box you were using is disabled

(e) If after your Sky Broadband is activated, you are receiving a line speed which is significantly below the speed estimate we gave you when you placed your order and we are unable to resolve any technical issues you may be having on your line you may select an alternative lower speed Product (if one is available to you). If you do this, we may charge you the difference between what you paid to activate your current Product and the amount you would have paid to activate the lower speed Product if you had signed up to it in the first place

11c says

(c) You can end this Contract without incurring early termination charges during your Minimum
Term if:
(i) Conditions 7(c), 10(b) or 11(b)(a) � (c) or 11(e) apply;
(ii) we increase your Sky Broadband Payment, unless such increase arises under
14Condition 6(c);
(iii)Condition 5(b)(ii) applies (you are moving home and the Product you are subscribing to is not available at your new Address);
(iv) we tell you that we are going to change the conditions of `The agreement for the loan of Sky Q boxes and the Sky Q hub� that relate to the Sky Q Wireless Router and you
reasonably consider this is likely to materially disadvantage you; or we tell you that we are going to introduce a charge for Smart Connectivity under
Condition 6(h).
(d) To end this Contract under Condition 11(c)




Dont forget they also do a 30 day satisfaction guarantee

30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

Got this from an internal board so wanted to post it up in case.

Edited by deleted (Sun 27-Nov-16 17:54:00)

Even TT Business state when you sign up

You are guaranteed a minimum download speed of 73.63Mbps. If you report your speed falling below the guaranteed minimum speed and we are unable to resolve the issue within 15 days, you have the right to cancel your contract without termination charges in line with the Ofcom Business Broadband Speeds Code of Practice.

This was mine which is in the e-mail that you get.

Suggests a line speed guarantee - very different to what I am talking about

If true then means no business needs to buy a TT Ethernet line, which cost an awful lot more for the bandwidth guarantees they include

In reply to a post by MrSaffron:

Suggests a line speed guarantee - very different to what I am talking about

Sorry I thought you were talking about if the speed goes below a certain speed then a provider will look at it as a fault and if unable to resolve the EU can terminate.

I got confused it seems, apologies

I can only go off what TTB sent to me when I signed up - And that's what it says.

if it' totally off ball then feel free to delete the posts i've made about it

The actual e-mail..

https://s14.postimg.org/6vjmvcnb5/ttb.jpg

Edited by deleted (Sun 27-Nov-16 21:26:26)

they all get it, at least did on the pro product, I dont know if the standard packages get it.

Its very likely its an automated figure thats a set % of the estimated speed on signup.

Another thing with sky is they will honour the signup figures, they dont drop it when openreach drops the figure.

Remember from day one sky ran their network in a manner similar to aaisp, where they aim to not be the bottleneck and dont deply traffic shaping. All those years BT traffic shaped, as well as plusnet and others, sky never had any shaping. So for them to have a policy where they are confident there will be no congestion is something they wouldnt have had to do anything special for other than keep pumping out the capacity upgrades as and when needed.

Edited by Chrysalis (Mon 28-Nov-16 04:51:48)

No rules broken so no deletion