In reply to a post by adslmax:

VM 1Gig you never get 1Gig - always below 500. Cos my mate on full package inc 1Gig as he told me speed in the last 18 months are rubbish between 350 and 500. Never get above that. His router was connected to his pc by ethernet cable via 2.5Gbps network card.

If your mate is happy to spend 18 months below the minimum speed for his package I think there's an issue with him as much as VM.

Most on VM get the advertised speed. There are many more people on it than your mate on the full package.

He might be connected to his router via a 2.5G network card, his router wouldn't be connected to the hub via 2.5G - 18 months ago would've been a Hub 4 with gigabit ports only.

Respectufully: there are many more people in the UK than you and your mates and neither your or their experiences mean everyone is in the same position.

I had a load of problems with Volt benefits on broadband. I got M500, my volt benefits appled to my o2 contract (double data), but nothing happened with the broadband. Was then a massive hassle to get it added - only managed it through the CEO office and even then they had to charge me £1/month more to get gig1.

"VM 1Gig you never get 1Gig - always below 500. Cos my mate on full package inc 1Gig as he told me speed in the last 18 months are rubbish between 350 and 500. Never get above that. His router was connected to his pc by ethernet cable via 2.5Gbps network card."

I guess he needs to call support if he gets nowhere near gigabit speeds which in his case would be 945Mbps or 1150Mbps if using hub 5 with 2.5gbe

Edited by JT4G (Mon 21-Nov-22 16:10:20)

He told me VM engineer been out 6 times told him nothing wrong with his 1Gig. He using Hub 4.

In reply to a post by JT4G:

I guess he needs to call support if he gets nowhere near gigabit speeds which in his case would be 945Mbps or 1150Mbps if using hub 5 with 2.5gbe

Strange I been to his house checked all ethernet cable Cat6, network card 2.5Gbps and his speedtest only come out below 500Meg all times but upload was fine over 50Meg. I think he need new Hub 5?

In reply to a post by adslmax:

In reply to a post by JT4G:

Strange I been to his house checked all ethernet cable Cat6, network card 2.5Gbps and his speedtest only come out below 500Meg all times but upload was fine over 50Meg. I think he need new Hub 5?

Does this "m8" have a broadband monitor setup because it will show issues like high area utilisation which could be the root cause of poor speeds.

Edited by JT4G (Mon 21-Nov-22 18:48:12)

Any particular reason your hijacking this thread with an unrelated issue to what's being discussed?

In reply to a post by JT4G:

Does this "m8" have a broadband monitor setup has it will show issues like high area utilisation

No, he ain't on TTB member he doesn't want it.

Updated, my mate has phoned up virgin media, they going to sent engineer to give him new Hub 5 to replacement Hub 4 this Friday. Hopefully his speed will improvement.

I finally got round to contacting VM about this.

I just said I want out and said about not getting any VOLT benefits.

And just like that I am now getting 1gig for the same price I paid for M500 £45. No phone line now though but that's fine as I never use it.