Hi

Hi wonder if anyone can tell me I have been a customer to Plusnet for a long time, never had a issue but like anything the prices are just going up. I'm on Plusnet 145 package full fibre but recently i've been reading into other ISP's and I saw Vodafone and they rang me today about it from Currys or something I accepted the deal which was £25 for 500mb which I thought was cheap. When I rang Plusnet I was told Vodafone do Traffic shaping and my speed wont be great and any issues the calls always go abroad to india etc. I would like to know does Vodafone do this? how is the connection because now i'm thinking if to stay with Plusnet or not or whether they are just trying to keep me as a customer but they will not give me 500MB for £25 they said £32 for that! there is no chance im paying that. Hope someone can tell me, thanks.

Ok I guess nobody replies in the Vodafone forum

Both ISP's are pile them high ,and sell cheap ish merchants like the other big names they all rip people off IMO every year WITH THEIR CPI SCAM Because they ensnare their customer base with gimmicks to begin with

Edited by tommy45 (Thu 09-Jan-25 23:48:29)

Yeah it’s wrong, is Voda [censored] I cancelled order this morning because each call I made went to India and I can’t understand them

In reply to a post by MapooUK:

Yeah it’s wrong, is Voda [censored] I cancelled order this morning because each call I made went to India and I can’t understand them

overseas OUTSOURCED SUPPORT IS 1 REASON THESE SORT OF IPS ARE “CHEAP” well not so cheap any more

Vodafone are no better or worse than most ISP's including Plusnet.
They have poor customer service lines but how many times do you need CS?
If you need 500Mb and they gave you a good deal you should have no qualms taking it, as for price rises they are the same or similar to the major providers.

Will my ASUS GS-AX3000 dual-band WiFi 6 gaming router work on Vodafonefull fibre?

I can say Vodafone do have a UK based Provisioning, network design, Tier 3 fault team, You can't speak to these teams as they deal with serious issues.

Yes, you can use that on Vodafone full fibre.

In reply to a post by Nervous:

Yes, you can use that on Vodafone full fibre.

thanks they said I couldn’t but I tried calling EE and it’s cheaper for me to go with EE and get some money off my Mobile contract.

You're probably better off with EE, to be fair.

The actual connection from Vodafone is absolutely fine, I've never seen any evidence of traffic shaping or throttling. However, the technical support really has to be experienced to be believed. It's like wading through treacle, the agents work to a strict script, and have you going round in pointless circles trying everything to avoid accepting the blindingly obvious.

I always prefer using chat functions if they are available, so there's a record of what's been said, but it still took me over 3 hours of infuriating debate/argument over several chats to get them to replace a quite obviously faulty router before Xmas. It could have been dealt with in 5 minutes. They will literally tell you anything to fob you off, and often have no idea how their own logistics systems work.

It's cheap, but not very cheerful when you have problems.

No experience with Vodafone but I run a mile as soon as I hear mention of Currys.

Been with them since last year and so far so good. No issues with speed, latency etc. The wifi 6E around the house was bonus and I tied it into moving a mobile phone contract. Static IPv4 address address for free if you ask.

Was with Zen previously and don't see any difference in performance etc. Not really needed to speak to support other than via their live chat which seems to work just fine for what I needed.

Or the Vodafone customers are happy and don't spend every waking moment here.

FWIW: I have zero issues with my Vodafone FTTP connection, coupled with a free static IP address I'm a happy bunny.

Pretty sure that traffic shaping isn't a done thing anymore. Plus.net certainly used to do it!

Edited by mbames (Thu 16-Jan-25 21:18:35)