VoIPFone Settings

Good Evening,

I was wondering if anyone can help me set up Cisco SPA508G with VoIPFone?

I have it successfully set up with SipGate on Line 1, but I cannot get the settings sorted for VoIPFone.

VF have offered to help but it needs to be between 9am and 5pm Mon-Fri which is when I am working.

Any help would be appreciated.

Thought you decided to leave them, no?

https://forums.thinkbroadband.com/voip/f/4730437-voi...

In reply to a post by Pheasant:

Thought you decided to leave them, no?

https://forums.thinkbroadband.com/voip/f/4730437-voi...

No they reactivated the account, and there is still money on there, so I may as well use it up.

However I can't use the money atm as I can't make/receive any calls.

Do you have it working with a softphone client?

In reply to a post by Pheasant:

Do you have it working with a softphone client?

I don’t use any soft phone clients at present just the Cisco phone

Just use one for basic account connectivity and testing. Often way faster and easier to troubleshoot than using an ATA / hardware.

In reply to a post by Pheasant:

Just use one for basic account connectivity and testing. Often way faster and easier to troubleshoot than using an ATA / hardware.

I tried to set up Zoiper but that didn't work, so now I have downloaded Voipfone's on Softphone and I have logged in, but it says it's not registered.

I'm using Voipfone with their Softphone too. No recent problems.
I do remember at first it seemed to unregister itself a lot. When you open the App, there's a small button in the very top left hand 'Voipfone'. This should display in green. You can click on that and it opens a small Account Detail window. That will show whether you're registered or not. If not, from memory I think it allows you at that point to click on Register. Normally that fixes it.
Alternatively, switch off then on again the phone and that will probably kick it in.

I'm using this one with one of their £1.80 a month accounts. I find it very handy for making international calls while out & about.

Also previously I was using Zoiper but had too many issues with it.

Edited by clyde123 (Thu 04-May-23 08:17:46)

In reply to a post by clyde123:

I'm using Voipfone with their Softphone too. No recent problems.
I do remember at first it seemed to unregister itself a lot. When you open the App, there's a small button in the very top left hand 'Voipfone'. This should display in green. You can click on that and it opens a small Account Detail window. That will show whether you're registered or not. If not, from memory I think it allows you at that point to click on Register. Normally that fixes it.
Alternatively, switch off then on again the phone and that will probably kick it in.

I'm using this one with one of their £1.80 a month accounts. I find it very handy for making international calls while out & about.

Also previously I was using Zoiper but had too many issues with it.

Hi clyde123

Thanks for getting back to me, despite my best efforts I still cannot get the app or the SIP phone to work.

I have contacted VoipFone for further assistance.

One quick call to VoipFone and it's all resolved.

Was (just) a password issue!

In reply to a post by clyde123:

I'm using Voipfone with their Softphone too. No recent problems. [. . SNIP...]
I'm using this one with one of their £1.80 a month accounts.

I've trawled through their site and try as I might I'm unable to find any accounts for £1.80 per month. Cheapest I could find is the Voipfone 100 at £5/month (ex vat). Even PAYG would be in excess of £1.80

In reply to a post by Tacitus:

I've trawled through their site and try as I might I'm unable to find any accounts for £1.80 per month. Cheapest I could find is the Voipfone 100 at £5/month (ex vat). Even PAYG would be in excess of £1.80

Must be old age and detiorating eyesight since it's on the front of the Voipfone site. Voipfone "Flex," although you do have to click for more info to discover that it's £1.50/month + vat (£1.80 inc vat)

My bad.......

Not something you'd expect to say, but it looks like for both monthly cost and call charges Andrews & Arnold are cheaper

https://www.aa.net.uk/voice-and-mobile/voip-informat...

In reply to a post by clyde123:

I'm using Voipfone with their Softphone too. No recent problems.
I do remember at first it seemed to unregister itself a lot. When you open the App, there's a small button in the very top left hand 'Voipfone'. This should display in green. You can click on that and it opens a small Account Detail window. That will show whether you're registered or not. If not, from memory I think it allows you at that point to click on Register. Normally that fixes it.
Alternatively, switch off then on again the phone and that will probably kick it in.......(Edited)
Also previously I was using Zoiper but had too many issues with it.

clyde123,

Having contacted Voipfone and been advised on resolving the registration issue, I mentioned the app to be advised I could register either the app/my SIP phone but not both. In order to use both I would have to pay for an extension per month. Suffice to say I am happy to leave it registered with the SIP phone.

In reply to a post by jelv:

Not something you'd expect to say, but it looks like for both monthly cost and call charges Andrews & Arnold are cheaper

https://www.aa.net.uk/voice-and-mobile/voip-informat...

A&A are one of the providers I am considering using in the future, if I need/decide to move fully over to VoIP. Such as when FTTP becomes available locally and I can ditch my POTS service.

In reply to a post by jelv:

Not something you'd expect to say, but it looks like for both monthly cost and call charges Andrews & Arnold are cheaper

https://www.aa.net.uk/voice-and-mobile/voip-informat...

I disagree, Voipfone is a better choice and likely to be cheaper. You don't need a call package as call usage is unlikely to exceed the monthly fee. Calls between Voipfone subscribers are free as is a call to Voipfone's help desk. Select a phone number from what is available from Voipfone and that is free as well. Retention of the number after this first month costs £3.60 pm. From scratch, you can be up and running in under an hour with £2 call credit thrown in. It's a PAYG service, only requiring a call deposit to be made for outbound chargeable calls onto the public network. There is no time limit expiry on any deposit made but strictly no refunds if you discontinue with the service..

There are porting fees payable for a number, inbound and outbound

Registration is tedious though, but once you have jumped through all the hoops, the service is easy to setup with any SIP hardware you wish to use or via their softphone app. Voipfone will hold your hand with the setup if needed.

@ CJT

Good to hear you got it resolved.
I always assumed you can connect multiple endpoints (phones/app) to a Voip service.

You live and learn.

In reply to a post by clyde123:

@ CJT

Good to hear you got it resolved.
I always assumed you can connect multiple endpoints (phones/app) to a Voip service.

You live and learn.

You can run it through Asterisk / FreePBX. But learning curve.

Sipgate allow multiple handset registrations. It puts me off Voipfone that they have chosen to nobble their service in this way, to force people to pay per handset rather than per number.

In reply to a post by candlerb:

Sipgate allow multiple handset registrations. It puts me off Voipfone that they have chosen to nobble their service in this way, to force people to pay per handset rather than per number.

I am with Voipfone and I pay per number not per number of handsets.

In reply to a post by CJT:

Good Evening,

I was wondering if anyone can help me set up Cisco SPA508G with VoIPFone?

I have it successfully set up with SipGate on Line 1, but I cannot get the settings sorted for VoIPFone.

VF have offered to help but it needs to be between 9am and 5pm Mon-Fri which is when I am working.

Any help would be appreciated.

i might be able to help. just respond by saying i know my username and the password for Voipfone. This combination must not be used anywhere else. A screen shot of the configuration page of the Cisco SPA508G for Line 2 would be handy.

In reply to a post by trolleybus:

In reply to a post by CJT:

Good Evening,

I was wondering if anyone can help me set up Cisco SPA508G with VoIPFone?

I have it successfully set up with SipGate on Line 1, but I cannot get the settings sorted for VoIPFone.

VF have offered to help but it needs to be between 9am and 5pm Mon-Fri which is when I am working.

Any help would be appreciated.

i might be able to help. just respond by saying i know my username and the password for Voipfone. This combination must not be used anywhere else. A screen shot of the configuration page of the Cisco SPA508G for Line 2 would be handy.

Thanks for the offer, I resolved the issue by calling VF who advised me where the password for my VoIP account was. Turns out I had been using the wrong password.

In reply to a post by candlerb:

Sipgate allow multiple handset registrations. It puts me off Voipfone that they have chosen to nobble their service in this way, to force people to pay per handset rather than per number.

I agree, I had Sipgate set up on an app and the Cisco phone with no issues.

But VF specifically told me I cannot use the app and the phone.

In reply to a post by spile:

In reply to a post by candlerb:

Sipgate allow multiple handset registrations. It puts me off Voipfone that they have chosen to nobble their service in this way, to force people to pay per handset rather than per number.

I am with Voipfone and I pay per number not per number of handsets.

Do you use the VoIPFone app and a SIP phone?