Home phone on FTTP

Help and advice please?

I moved to a FTTP connection a month ago (with ZZOOMM). My old copper phone cable doesn't now work for my land line.

I was recommended by ZZOOMM to use VOIP through one of their partners Keep In Touch who would port the existing land line number and I have proceeded with this. It should go live this week.

But how do I then use this new service. Can i just plug my old phone into the new router (Icotera i4882)? However, there doesn't seem to be a phone line in socket on the back? Or do I need a different cable (or new phone)?

Sorry if I'm being dumb!

You would need a VOIP provider such as Voipfone to which just might still be able to port your phone number if you wish to keep it..

You would also need some hardware such as the Gigaset N300 Dect base station or for a wired phone an ATA (analog telephone adapter) such as the Cisco PAP2T-NA PAP2T.

What have you actually purchased, and what discussion did you have with their sales team?

This is one of the offerings from Keep In Touch. Not too sure about the value, but a simple solution for some I'm sure.
https://keep-in-touch.uk/product-two-keep-in-touch-k...

I've gone with KIT Keep In Touch and I have my old landline number ported and just paid for the KIT virtual service.

But am I being thick? How can I connect a home phone to the router?

Can I just get a phone with WPS and link it direct to the router and the use this or do I have to pay for a separate hub (KIT do this as well but charge £11/month)? The router doesn't have a phone in connection hen e why I was wondering about WPS connection!

Again, what were you sold, or did you select the package yourself from the website? If you have just bought Kit Virtual then it sounds like you have only subscribed to a number redirection service.

If there's no phone socket on the router you'll probably need some sort of analog telephone adapter, something like this

https://www.amazon.co.uk/Grandstream-HT801-SIP-ATA-H...

Alternatively you can install an app like Acrobits Softphone on your mobile (assuming you have a smartphone) and use that instead or as well as a phone plugged in to the analog telephone adapter.

Another option would be a wireless DECT base station like this

https://www.gigaset.com/pro/hq_en/gigaset-n510-ip-pro/

You certainly don't need to be shelling out another £11/month on anything

In reply to a post by AxiD68:

am I being thick? How can I connect a home phone to the router?

I am surprised, no wait gobsmacked that you have ploughed on with porting your number without knowing how it will be presented to you and what equipment you will need or what equipment will be supplied. Some people never stop surprising me.

In reply to a post by PCJM40:

In reply to a post by AxiD68:

am I being thick? How can I connect a home phone to the router?

I am surprised, no wait gobsmacked that you have ploughed on with porting your number without knowing how it will be presented to you and what equipment you will need or what equipment will be supplied. Some people never stop surprising me.

To quote from your post here, "be more respectful with your responses please".

Hi AxiD86,

If I understand the questions you've asked today (8th Oct), you 1, want to use your existing home phone and 2, have ordered the KIT Virtual service.

Looking at the KIT website it is not clear to me exactly which of the various options you have ordered, but, to achieve 1. above, you will need the KIT Hub. This will plug into your router and will provide a phone socket that you can plug your home phone into. If KIT have not provided the Hub, you will need to get back to them and ensure that you have ordered the correct option.

This is the same setup that I have, except that my provider is Vonage - it works very well!

I hope this helps.

Good luck

Sorry its taken me some time to stop laughing about below.

In reply to a post by GonePostal:

Just for the record I have now reported your post for weaponising the "report this post" button.

Absolute classic 🤣🤣🤣🤣🤣

In reply to a post by PCJM40:

Sorry its taken me some time to stop laughing about below.

In reply to a post by GonePostal:

Just for the record I have now reported your post for weaponising the "report this post" button.

Absolute classic 🤣🤣🤣🤣🤣

To quote from your post here, "be more respectful with your responses please" - or are double standards the norm in your world?

In reply to a post by GonePostal:

To quote from your post here, "be more respectful with your responses please" - or are double standards the norm in your world?

Noted, I was just explaining about your serious comment below and how it made so may people laugh including me.

In reply to a post by PCJM40:

Sorry its taken me some time to stop laughing about below.

In reply to a post by GonePostal:

Just for the record I have now reported your post for weaponising the "report this post" button.

Absolute classic 🤣🤣🤣🤣🤣

Post deleted by GonePostal

Afternoon,

Firstly the KIT website is a bit hard to fathom, but I think I have it.

You have gone with Virtual which is £4.80 per month, and gives you free diverts to a UK Mobile, according to this. You could purchase an ATA (Analogue Telephone Adaptor) but as far as I can tell you don't have any calling plan with that option. KIT offer a plan at £11 per month including "renting" an ATA, but I am not sure it's worth it.

Did KIT charge you to migrate the landline number?

Thanks for all the feedback and advice from you all. And I'm not offended by some of the messages (I'm use to a lot more in my job).

Yes I went for the £4.80 KIT port. It was all a bit rushed as my old Sky broadband was ending and Zzoomm had just been installed full fibre the previous month in our town, so I rushed into it as cheaper and a lot faster.

I wasn't planning on keeping my home number but my wife still wanted it and Zzoomm have a partnership with KIT so I committed to this but not really understanding what I was getting - so unlike me as I usually research everything.

So I do receive calls to my landline number to my mobile but my wife is old school and still likes to use a land line phone (I know!). So I was wondering if I could connect the home phone to the router but it appears not.

KIT have a solution but it's another £11 per month and I don't want to pay that so I will probably just stick with what I have.

So when the whole of the UK goes digital in a few years time will everyone have this same dilemma/problem?

In reply to a post by AxiD68:

So when the whole of the UK goes digital in a few years time will everyone have this same dilemma/problem?

Not really, people who are with most of the mass ISPs on the Openreach network and plan on staying with them will be migrated to their digital voice offering and the end user will simply plug a handset into the back of the ISP router.

There are also lots of really good VOIP providers (with different pricing structures) if people are able to separate out their broadband and voice service, most of these VOIP providers allow the end user to provide their own ATA kit which is not that expensive to buy where the end user plugs a phone in.

Get a VoIP service from A&A and buy a preconfigured ATA or DECT base from them, and point your KIT number at the number A&A give you. Once you're happy it's all working (and once you're out of any minimum term with KIT) then port your number from them to A&A.

In reply to a post by AxiD68:

So when the whole of the UK goes digital in a few years time will everyone have this same dilemma/problem?

Many of my friends will be quite happy to say "goodbye" to the old landline phone. There will be two types of internet provider, those whom also sell voice services, and those whom do not.

BT Group's Plusnet brand has decided to stop selling voice services. BT Group's EE and BT brands will provide voice services, but you will be required to use the ISP provided router. Virgin Media has been selling voice services using the router since before 2019.

Alternate network providers (e.g. CityFibre, Zzooom, Toob, etc) whom use a non-Openreach network to get to your home, may not provide any phone service. Except to refer you to internet voip providers such as A&A, or the competition.

As Ofcom reported telephone calls (from fixed line phones and mobiles) are decreasing every year. Many people will no longer need a "fixed line" phone.

I relaise this is a bit late, but just to say that Zzooms own router don't have a VoIP connection on it, but their ONT does, so I presume any VoIP will be connected to that if using KIT.

But it looks like you are sorted anyway.

In reply to a post by zyborg47:

so I presume any VoIP will be connected to that if using KIT.

The poster said they went for "KIT Virtual" which looks like a redirect service. If they went for "KIT Hub" then they would be supplied an ATA which plugs into an Ethernet port on the router. A voice port on an ONT is very unusal for an alt-net (given the extra costs) and would only be usable if Zzoom were providing the voice service.

See the big icons on this page:
https://keep-in-touch.uk/

Edited by jchamier (Sun 15-Oct-23 12:36:21)