Sipgate Basic - smooth landline number porting

I needn't have had any concerns about Sipgate's ability to handle my number porting.
They handled it seamlessly and kept me informed throughout the process (all 9 days of it!).

I've finally broken the "broadband + landline" bundling and am free to choose whichever broadband provider I wish to in future (after my 18 months with TalkTalk FTTP is up ) without having the hassle of a landline migration to go with it.

So for anyone else wanting to get FTTP, but transfer their old landline to a VOIP provider, I'd definitely recommend them.
£30 was a really reasonable cost in my opinion (especially when the ongoing cost of the service is zero).

Thanks for posting an update.

That’s good to know it all went smoothly Miles.

Possible the only thing you may come up against with Sipgate, if you or yours have especially long calls, is the 2 hour call limit which means a redial. In practice the only time I’ve found it an issue is with extremely long conference calls (pre covid) but now we pretty much live on zoom and teams so it’s not really an issue.

Enjoy 😉

Thanks Pheasant...good to know.
I can't imagine it would be something we encounter, but definitely good to be aware of

In reply to a post by Pheasant:

if you or yours have especially long calls, is the 2 hour call limit which means a redial.

I know one thing, if you had virgin media you would need that extending, I have waited two hours and 30 mins for them to answer before.
That's if they don't hang up on you and you have to dial again

In reply to a post by RR_The_IT_Guy:

I know one thing, if you had virgin media you would need that extending, I have waited two hours and 30 mins for them to answer before.

Why would you ever call them? The community forum works well.

In reply to a post by jchamier:

In reply to a post by RR_The_IT_Guy:

I know one thing, if you had virgin media you would need that extending, I have waited two hours and 30 mins for them to answer before.

Why would you ever call them? The community forum works well.

I tend to use the forum but there are times where I need immediate action for example when full loss of service and I need a next day resolution or ofcom compensation.
I also have to use the call centres when i want to instantiate an ofcom speed complaint which was about once a month for 5 months, they did fix the issues after about 20 engineers. One of the senior managers even called me and was like we can't keep sending engineers for no fault and i was like, "you gotta be joking, your telling me that 1Mbps during peek and any website i try to load is meant to take 10 mins with images loading like dial up in bars. If this is normal in 2020 and is within your estimated speeds, I was getting quicker over ADSL and will fully intend on leaving unless you resolve it"

Lets just say that the manager made his way down quicker than his engineers could fix the problem. The problem was resolved three days after.

Long story short the forum team tried but they advised to keep calling and logging faults and also to tell them each time so they could book an engineer.

You had far more patience than I had with them.
I'm so glad to be rid of them 🙂

In reply to a post by MilesR:

You had far more patience than I had with them.
I'm so glad to be rid of them 🙂

Some of us don't have an option, in the queue for the FTTP future.

In reply to a post by jchamier:

In reply to a post by MilesR:

You had far more patience than I had with them.
I'm so glad to be rid of them 🙂

Some of us don't have an option, in the queue for the FTTP future.

Yeah, that sucks. Hopefully options will improve for you in the near future