What happens for those that like me have two separate lines (we needed them for home working 10 years ago) where one (BT) is voice only and the second line has broadband (Zen) with voice if we wanted it but don’t use?
It depends on what you wish to do.
The voice only line also has a security system attached.
The security system will need an upgrade to connect via IP or GSM/GPRS instead of PSTN.
Neighbours who have a single voice + broadband have had a letter from BT telling them that they will shortly get BT Digital Voice, however as of yet BT have said nothing to us about our voice only service - which is with BT
I expect BT are prioritising the migration of voice + broadband customers first. If someone has a BT Smart Hub 2 it is just a case of plugging the existing phones connection into the socket on the SH2 rather than the master socket, although fixed extension wiring has to be tackled differently. Customers with older BT routers will be upgraded to a SH2 or SH3 .
Voice-only is more tricky, as in many cases they will be non tech-savvy and non-internet-using customers. BT, or other voice-only provider, will have to supply a router with inbuilt ATA, likely a Smart Hub 2 in the case of BT, which will need to need to be connected to the master socket and again any phones plugged into the router.
In due course the broadband circuit will go to FTTP, but no word about the other line. We want to keep two lines and two numbers for operational reasons.
Both PSTN numbers will end up being VoIP, you could keep two separate broandband connections or just have one which will support multiple VoIP sessions.
If you are sticking with Zen for broadband you could migrate the existing WLR3 + FTTC to FTTP + Digital Voice (Zen also call their VoIP service this).
Depending on your phone use it may be more cost-effective to migrate the FTTC service only, if Zen permit this, to FTTP or install a new FTTP-only service, if not. Then port the WLR3 PSTN number to a separate VoIP provider (e.g. Sipgate, AAISP, or others) which will cease any services on that copper line. You can configure the Zen-supplied Fritz!Box router to handle third-party VoIP connections, it certainly works with AAISP.
When BT offer IP voice-only you can take up their offer, or once you have resolved the security system communications just port that PSTN number to any VoIP provider.