In reply to a post by trolleybus:

In reply to a post by ady702:

My Plusnet BB is coming to an end next week and want to move to Full fibre.

You have left it far too late to have a smooth transition of switching to FTTP and having your former landline ported into a VoIP provider of your choice.

That's only if the OP has given instructions to Plusnet that they want the broadband to be terminated on that date.

If they simply mean that their contract is coming to an end, then it can continue to roll on at out-of-contract pricing while the new fibre is installed and the phone number ported.

In reply to a post by ady702:

You have a harsh choice of having no broadband service for a couple of weeks or Plusnet being your provider for both FTTP and Digital Voice.

Last I heard, Plusnet didn't do Digital Voice at all: has that changed? For people who wanted to keep their voice number, they were telling them to migrate to BT.

In reply to a post by ady702:

I suppose it might just be possible to extend your existing contract for another six weeks

They won't agree to that, but why on earth would you even try?? Just let the service roll on monthly. Even if it runs for a month past the end of contract, you're talking about an extra cost of <£20.

In reply to a post by sean2003:

There's a fairly new 'right to port' protocol. It's now possible to port a ceased number within the 30 days after the service is ceased. People can just do a normal port request and it'll be done within the usual couple of weeks.

That's particularly interesting piece of information. As you approach your chosen VoIP provider with a porting request, would they be aware of that? Might need to quote "chapter and verse" of where that protocol is stated. Can you help on that please?

The golden piece of advice with an order for FTTP placed, is to leave your existing broadband/voice service up and running until it is established that FTTP is working. Only then port your voice number over to a DV provider of choice.

Andrews an Arnold (AAisp) do a very reasonably priced voip service. Also experienced at porting numbers.

In reply to a post by trolleybus:

That's particularly interesting piece of information. As you approach your chosen VoIP provider with a porting request, would they be aware of that? Might need to quote "chapter and verse" of where that protocol is stated. Can you help on that please.

You just place the port as normal. If rejected, (BT were doing this accidentally after the rule change in April), you can push this back for them to correct it. Most providers are up to scratch now and it works no different than with an active live - lead time remains the same.

Matt

Yep, my contract will come to an end then go on to a rolling monthly one.
From what I have ready PN still say go to BT for voip.

Seems like you have 31 days to port after the line is ceased (or once FF is installed by new provider)....

In reference to www.offta.org.uk/latest-news/telecommunications-adjudicator-update-...:

Right to Port (EECC Requirement – April 2023)
Under this requirement, CPs must provide number porting to customers that request it for at least a month (agreed as 31 calendar days) after the termination of a contract, unless the customer expressly agrees otherwise when terminating that contract. This requirement extends to scenarios that would not require the number to be ported (hence ‘Right to Retain’) in order to reactivate a ceased number and will address existing issues with customers attempting to recover their number after ceasing service. For more please see under ‘Porting Improvements’

Edited by ady702 (Sat 20-May-23 17:44:53)

Signed up with AA. Are there any decent IOS apps for using AA Voip?

Edited by ady702 (Wed 07-Jun-23 21:42:55)

I use Acrobits Softphone with my AAISP account, I like it, but I do very very few calls.
https://acrobits.net/sip-client-ios-android/

any free ones? looks like that is 6.99

You may find something but it is unlikely to work well - Apple severely restricted background app processing some releases ago so you won't get incoming calls when the app is inactive, e.g. when the phone is locked. It needs a cloud-based service which can send push notifications to the installed app to wake things up.

In reply to a post by ady702:

any free ones? looks like that is 6.99

Worth every penny. A very good app and means of using your VoIP
Service as James has noted 👍