Hi unfortunately I have no significant further information to share at this time how it is progressing.

The person I am assisting did receive a generic "moving to EE" leaflet in the post from PlusNet about EE's broadband and phone services based.
This was during a period while the person was having multiple conversations with PlusNet customer support to try to find out more about the 2 options and dates.

They haven't received a welcome email/letter with new EE account/login details so as such still no confirmation of a date when the PlusNet will migrate them off to EE or otherwise when PlusNet are due to change their current service to broadband without phone.
If the move does happen I expect the router will arrive in advance.

They might have been added to a vulnerable list but that isn't clear either.

I will post when they receive a relevant update specific to their service (as opposed to general bumf).

(edit: see clarification from candlerb below)

Regarding your parents service, TBB's BT exchange maps include tranche and stop-sell dates if that helps in narrowing down the time frames. My contact's exchange is showing as June 2026.

Edited by prlzx (Fri 13-Feb-26 19:04:52)

As you've found plusnet are stopping doing voice calls at all. They will not do a "VoIP" based landline service.

A school friend of mine moved his elderly mother from Plusnet to EE in summer 2025. This was very smooth; the Plusnet team communicated with (him) very well, and they posted out a new EE router that looked very like the plusnet one and said what day they should be swapped over. Mum was already using a DECT cordless system, but with a traditional wired phone as well, both plugged in to an adaptor into the BT socket.

On the day he plugged the double adaptor into the back of the EE router, both phones worked, as did the internet. The only debate you may have is around the ongoing cost, as EE is typically more expensive than Plusnet. This is with VDSL getting around 35 megabit.

In reply to a post by prlzx:

Regarding your parents service, TBB's BT exchange maps include the stop-sell dates if that helps in narrowing down the time frames. My contact's exchange is showing as June 2026.

Copper stop sell is completely unrelated to PSTN switch-off.

The PSTN went stop-sell nationally on 5 Sep 2023, and all PSTN will be switched off in January 2027. This date has already been pushed back once (from Dec 2025) and is unlikely to be delayed again.

Good to know!

So the stop sell dates shown on the TBB map are not actually saying when (as an example) you can no longer be sold a new (nor as a migration to) FTTC service using copper to the exchange for the voice component over PSTN then?

Edited by prlzx (Fri 13-Feb-26 19:07:23)

No. As of 5 Sep 2023, the WLR UK stop-sell date, it became no longer possible to order new or migrate existing WLR (PSTN voice only), ADSL (PSTN voice + ADSL broadband) or FTTC (PSTN voice + VDSL broadband) copper connections.

Any new or migrated connections are FTTP (where available), SOGEA (VDSL broadband only, where available), SOADSL/SOTAP (ADSL broadband only, only permitted when neither SOGEA nor FTTP are available). A voice service can be provided by the ISP or a third-party provider over the broadband connection. There is a special SOTAP for Analogue product for migrating existing WLR (voice only, no broadband) where it is not possible to upgrade to one of the other options, typically for CNI (critical national infrastructure) connections.

The TBB maps show the FTTP Priority Exchange stop-sell dates, this is an ongoing rolling programme which restricts new or migrated connections only to be FTTP unless not available at the specific premises. This stop-sell is applied at the notice date only if >75% of premises in the exchange area have FTTP available - there will still be upto 25% of premises which can only order copper SOGEA, or SOADSL/SOTAP if that is not available either. There are some additional rules which allow existing FTTC or SOGEA copper connections to be migrated to SOGEA 40/10 bandwidth only, and WLR to SOGEA 0.5 bandwidth only, rather than being forced to change to FTTP. You may have difficulty finding an ISP which makes use of these Openreach products.