Purple Cloud

I recently upgraded my advanced email package (which i had for the last 2 years) to a web hosting one with Purple Cloud unfortunately the upgrade only showed in my account and not my control panel,
I put a support ticket in last sunday morning and another 3 tickets since and have had no response off them at all, has anybody else experienced their customer service or in my case non-customer service?

Move to someone like Nethosted where you can expect a reply within an hour, or even in minutes!

Thanks,

I changed to nethosted another forum member pointed me to an the adslguide special package link, and your spot on their support response is literally minutes, thank you for your input.

BTW..i am still waiting for a response from Purple Cloud since 19th July.
Although to be fair to them their service is ok as long as you don't need support.

Anyway thanks

Regards

Steve

Edited by stevelondon (Tue 28-Jul-09 16:05:28)