Nethosted - Problems Anyone?

I have a reseller account with nethosted and have had a couple of calls from people who can't access their emails or websites. Tried the nethosted website and can't access that either. Anyone help on this or shed any light please?

Hi,

Unfortunately one of our Datacentre providers Coreix appear to be hit by a major outage, the entire datacentre is currently offline. We are trying to contact them presently however their phones are diverting calls due to most likely them working on this. It appears to have affected some major datacentres.

We are monitoring as many places as possible to stay informed on the issue but with no word from Coreix directly yet I cannot say how long this will take until resolved.

Please accept our apologies, once this is resolved we will be requesting a full report of what has happened here and will relay this through our site.

Regards,

Darryl

Hi,

I have just found out that power appears to be out in Stratford which is where the datacentre is based, apparently the UPS have not done their job either.

I will update this thread if I have any further news on this.

Regards,

Darryl

Hi Darryl,

If you learn any more information can you share it somewhere (here?) so that we can find out what is happening. Without the NetHosted site being up we are all in the dark.

Thanks for being proactive and checking the forum for questions.

By the way, I am a NetHosted customer but not with this ID

Yes, thank you for the info Daryl and a feather in your cap for checking here. As stated by zoom, please can you keep us updated here as we can't access your site obviously. Many thanks

Absolutely, we will post any updates here as and when we have them.

Regards,

Darryl

http://twitter.com/search?q=%23outage

http://www.webhostingtalk.com/showthread.php?t=907688

should be back up shortly

shocking that two power grids, up's and generators did not trigger!

We have been informed that power should be restored in the datacentre within 30-60 minutes. Hopefully once this is done it should simply be a matter of starting the servers up assuming there have been no other ill effects from this incident.

Regards,

Darryl

Thanks Darryl, guess you must be as frustrated as the rest of us!

Giles Kennedy

Ah we seem to be back in business

Indeed, extremely frustrating, but I can confirm service has been restored now across all of our servers. This will be fully investigated and an official explanation will be posted in our forum once we have this from the Datacentre.

Regards,

Darryl

Darryl, the sites are back but no access to email as yet - is that what you would expect?

In reply to a post by smiffy12:

Darryl, the sites are back but no access to email as yet - is that what you would expect?

Hi,

I can confirm email access should now be restored.

Thanks,

Andrew

Hi,

We have been made aware that the current power situation at the datacentre is temporary and there will be an additional downtime for the nethosted.co.uk, Neptune, Uranus, Saturn and Jupiter servers to follow.

This downtime will be 5-10 minutes while power is restored through the correct, redundant channels.

The exact time of this future outage is not yet known but we will post an update as soon as we have one.

Thanks,

Andrew

Hi,

The datacentre engineers no longer believe an additional downtime will be necessary to make the switch.

Thanks,

Andrew