Ace Internet

k, i guess this is to Steve & any happy Ace Internet peeps.

What's your experience with Ace like ?

For steve, what's your normal turn around time for migration, after being with pipex for 4yrs 3 good 1 bad i would say. I am ready to jump ship with all the bs with capping & taking forever on providing me with 8meg max. Just about the only peeps they want to put on 8meg max are the ones who are stupid enough to sign upto there phone service.

So what's the turn around time & what contention ratio is the 8meg Max biz ( 50:1 or 20:1 )

Hi SinTex

In reply to:

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For steve, what's your normal turn around time for migration,

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With a MAC code, normally 5-10 working days.

The Biz products have contention preferenece over the Home products (50:1 and 20:1 do not apply to the Max products).

I'll leave the "What's your experience with Ace like ?" question for customers to answer

Kind Regards

Steve

Im just on max home, but my time so far has been faultless esp regarding customer suppourt, great value as well

Hey Ive just upgraded to Ace, they told me it would migrate today which it did first thing this morning, just 5 days to migrate. I got the 2meg max service and im getting an aswesome connection here is my speed test result!

http://www.adslguide.org.uk/tools/speedchart.asp?id=11498685795908579071

Also customer services is spot on, always reply to my emails and answer the phone!

One happy Ace customer. :-)

Make the most of the speed whilst you can, it will drop down to your 2Mb limit fairly soon

Steve, is Ace Internet throttle speed on limewire pro p2p as I never get over 65kbps on my full 7Mbps home max ? My ex isp can do over 600kbps on limewire pro as it sound as ace internet does throttle speed on p2p ?

I'm seeing some slow bittorrent downloads. I really do hope it's not because mistral are throttling, because this would be a breach of the T&C's!

P2P has been throttled/shaped for at least 10 hours now.Just waiting for an explanation for it.

Hi

I can assure you that this is not due to us, or Mistral throttling connections.

We are however seeing some customers seeing p2p speed issues. Looking at several forums, some customers of other ISP's also seem to be seeing the same problem.

We will investigate to see what is causing this.

Kind Regards

Steve

have you tried turning on encryption this can help - i never had any issues with speed using ace on p2p