Just thought I would post this about tiscali Broadband to let other people know how bad tiscali really are.
My broadband was working fine for 5 months, then one day it owuld not connect. "error no dialtone". I phoned tiscali and was put through to an Asia helpdesk, the assistant could not understand a word i was saying.
Being an IT engineer I ended up troubleshooting it all myself and then rang them back. Otherwise I would have been on the phone all night.
Each Day I phoned tiscali to find out what was happening with my problem, I was told that it was being looked into by an engineer. (It was as if they only knew 2 sentances, It is currently being looked into by an engineer & I will escalate this call)
25 DAYS later, an engineer rings me and asks to have all items un plugged from the line.
He then tells me that it is a problem at the exchange and that he would pass it to BT for the problem to be resolved. He also told me that the problem would be fixed in another 3 day.
3 days passed, Nothing working still.
I was really really really Annoyed by this point. Using every day to phone up and cancel the account.
Eventually I got the account cancelled becuase there is a clause in the contract stating if tech support cannot fix the problem within 28 days then Tiscali are in Breach of Contract.
ADSL Broadband sucks! Especially with Tiscali.
Now I can get cable through Virgin media and all is fine.
Anyone else had any problems with tiscali?
I was thinking of designing a new webpage called
www.tiscalisucks.com
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Karl12347
