Is VM service really horrible ?

I have almost decide to use the VM cable broadband service but then there was a lastest loyalty repot saying VM has been doing a poor job.

http://forums.thinkbroadband.com/virgin_cable/f/4067...

http://www.theregister.co.uk/2011/11/25/ofcom_custom...

Also someone in this forum STRONGLY advised me to avoid virgin media anonymous.

Could someone using virgin meida please advise ?

Many thanks

Works fine for me.Tv,phone and BB all well.

I migrated from Virgin cable to Sky to get away from their secret 5GB usage allowance.

They also have a cavalier attitude to charging - charging you for everything, including breathing.

Hi, I have been with Virgin perhaps for too long

I started to reply but my 1 meg Virgin Media account (supposed to be 10) slowed even my text down whilst trying to make a connection. Their technicians recently wrote off my laptop computer by removing the network files. Sony have a secret partition that no one can get into as it is over 5 years old.

Virgin Media CEO Neil Berkett was not at all interested and a Rajid Tandon in the execs office just passed me on incorrectly, I maight add, to an agency to complain about Virgin Media!!

My broadband has been hell on and off for over 2 years and they keep saying it will get better. As I was hospitalised and had a lot of work to do I hit their 5GB limit and they screwed up all my work as I was not able to continue. In 10 months this happened twice, they penalise you for life even if you are laying in bed aftewr having a heart attack.

Avoid Virgin like the plague. Wait until you have to use their customer service and you can be on for a day being passed from pillar to post. I do not make false statements as they have been contacted under the Data Protection Act to supply copies of all calls just to prove that.

I am registered on this site but due to VM's actions I have to wait seemingly hours for the next window to show. You have been advised.

Bazzer289

It took over 60 seconds to get the recaptcha verification up!!!!!!!!

I've got 60% lung capacity (COPD),so VM can only have the other 40%.

Virgin Media advertises on 10MB a Movie of 1GB takes 14.8 mins. In my case try a day or more, current 28kbs download speed!! They also state their service is unlimited, totally false as they have admitted to me that they are restricting my service. A case for the Advertising Standards Agency perhaps.

Bazzer289

My letter of disappointment to VM stated such occasions, that a happy customer is your best advertisement and as I was not happy I would not recommend them to anyone. Their inability to set up direct debit for the whole 12 months, which would result in all services being disconnected for 5 days every month for 12 months, with the subsequent £5.00 every month for a apology, the absolute shocking down load speed of their up to 20mbps would come in around 2mbps, once I hit the dizzy height of 14mbps one Monday at 4am. All I can advise is I appreciate my solid reliable copper line.

If as people say there are these 5GB secret usage allowances then evidence.

The 10Mbps service does have trigger levels at which point they do slow you down a lot, and this is documented on their website. Also remember 70% of VM customers buy the cheapest product which does not help with regards to congestion.

Why are you letting what are essentially wiring technicians use your computer?

As for a secret Sony partition, many devices have a recovery partition, that is designed to be used only for recovery of the machine. Even then a boot from DVD drive re-install from OS disk will revive a machine and failing that a new HDD is cheap and easy to fit or fitted by PC World.

While I fully understand some people have had a bad experience, when the stories become multi-layered one does wonder, how close to actual truth it is.

Honestly, virgin is fine in one house for me and was an absolute nightmare in the other.

It's different in different areas and situations.

The superhub has issues, the GUI locks up after a few days of usage. Can be a little annoying.

virgin media tv service is [censored]!! cant wait to go back to sky!!

Hi Andrew,

I was the annonymouse that made the post as I had lost my username.

I was not letting a wiring technician use my computer but a fully trained technician pased to me by VM who was based in India who stated he would update my Network Files.

The reply I had from Sony was:- The model VAIO you have is of some considerable age and I am afraid we do not have the items you are requesting. Yes all backup and restore disks etc were available but as Sony said they did not even support the model any more there was not much I could do.

I have got the facilities to remove and format the HDD but would have to buy a copy of XP which would cost which would have been a waste of time. Sony in fact had a special BIOS & Windows XP OS and as I found out trying to repair system some of the keys were inoperative as the Sony chap said he hoped I would recycle the unit responsibly.

This sounds very like a phishing type call, did they call you? And you gave them access to your machine?

This is a common scam, often they pretend to be Microsoft staff.
'Update Network Files' sounds very like an untrained person, the fact that they can get into your computer remotely over the internet indicates that non of the files were faulty. Now settings like DNS/RWIN or MTU may have needed tweaking but getting those wrong should at worst just throw you offline.

On the laptop, I presume did not retain or create the restore discs? Sony Laptops of ten year vintage used to come with restore media.

NO it was not a phishing call at all I was on the phone to VM, I called them due to a problem with their new hub they passed me to their experienced engineer as stated, no one called me at all. Not many people would give any cold caller access to their computer and am somewhat surprised you even intimated this fact.

I was not letting a wiring technician use my computer but a fully trained technician passed to me by VM who was based in India who stated he would update my Network Files as they were out of date.

You presumed incorrectly as all 9 restore disks were retained and used including a full backup of the computer updated a few days before.

The reply I had from Sony was:- The model VAIO you have is of some considerable age and I am afraid we do not have the items you are requesting. Yes all backup and restore disks etc were available but as Sony said they did not even support the model any more there was not much I could do.

I have got the facilities to remove and format the HDD but would have to buy a copy of XP which would have been an additional cost which in this case would have been a waste of time and money. Sony in fact had a special BIOS & Windows XP OS and as I found out trying to repair the system some of the keys were inoperative as the Sony chap said he hoped I would recycle the unit responsibly.

In reply to a post by Bazzer89:

Not many people would give any cold caller access to their computer and am somewhat surprised you even intimated this fact.

Amazing that "Microsoft Support" ring me several times a month then. You would think that long ago their reason for doing this would have died from lack of funding.

I was not letting a wiring technician use my computer but a fully trained technician passed to me by VM who was based in India who stated he would update my Network Files as they were out of date.

May I suggest you could make a fortune as a stand-up comedian? What basis do you have for saying it was a "fully trained technician" as opposed to an level 2 script monkey? Your own analysis of the service given belies the more complimentary epithet.

The rest of your reply is a tad supercilious, considering the person you addressed and his depth of knowledge not just of the technology but of problem resolution.

As your Subject is a question, in your case it seems to have been. The most accurate answer to it is "Yes, you are not the first to be unhappy".

(Edit - typo).

Edited by RobertoS (Mon 02-Jan-12 22:35:46)

Did you get a thesaurus for christmas Bob?