orange to ?

At present---sorry-hi all Mark from Moddiesburn Scotland, well at present im
with Orange and getting speeds so slow im moving isp. Been with Orange
since freeserve but as i said it was down for 2 days now getting a 0.25mb
speed which is [censored].
I lknow where i live the max is 2mb well see if i can get a constant 1mb id be
happy. Thinking of moving to talk talk but any others i can check please let me know.
Not really up on it but checking my exchange sky and TT seem to be on "llu" at
this exchange and this after reading some seems better.
I dont d/l much but on occasion do a bit of c/s with my family so dont want any
hassel from an isp...
What u think ?

The speeds im getting now....well i upgraded my router and installed new cables
but Orange always blame your gear...thats bull..thats if i can get someone who
understands my broad scots accent when i call...i always change it to my polite
english accent but they never understand me...12 hrs over the last few days
fitting cables trying just to get my connection working....BUT its nothing at my
end its thier end...

Thanks

If you can post back with your full router stats, it would help work out if you have an issue, what it may be and what speeds you might be able to achieve.

Can you say if speed has decreased since change of router
What cabling has been been changed.
What is speed from master socket.
Have you checked via BT Line Test if there is a line problem.

Had a belkin but a pretty old one but it was working ok but decided to go for a TP-Link..my phones in my
living room and i have an extension going upstairs so my router is beside my pc, do a lot of LAN and have
3 items on my LAN.
Not really sure what you mean about my router stats or where to get them but if i can just say ive
been pretty good with setting up. I bought the router and changed the cable going upstairs.

One part of BT test is or seems down but on the other part just tested it there my d/l id 0.25mb and
has been like that for about a week. I called Orange but there [censored] to deal with so looking for
a better even slightly faster more reliable connection.


Firmware Version

:
1.0.0 Build 101029 Rel.26072

MAC Address

:
74:ea:3a:e9:c4:37
LAN

IP Address

:
192.168.1.1

Subnet Mask

:
255.255.255.0

DHCP Server

:
Enabled
WAN

PVC VPI/VCI IP Address Subnet GateWay DNS Server Encapsulation Status
PVC0 0/38 95.144.53.224 255.255.255.255 217.47.211.58 193.36.79.100 PPPoA Up
PVC1 1/50 N/A N/A N/A N/A Bridge Up
PVC2 0/101 N/A N/A N/A N/A Bridge Up
PVC3 0/100 N/A N/A N/A N/A Bridge Up
PVC4 8/35 N/A N/A N/A N/A Bridge Up
PVC5 8/48 N/A N/A N/A N/A Bridge Up
PVC6 0/35 N/A N/A N/A N/A Bridge Up
ADSL

ADSL Firmware Version

:
FwVer:3.11.2.175_TC3086 HwVer:T14.F7_6.0

Line State

:
Showtime

Modulation

:
G.DMT

Annex Mode

:
ANNEX_A


Downstream Upstream

SNR Margin

:
16.0 18.0 db

Line Attenuation

:
63.5 31.5 db

Data Rate

:
2304 448 kbps

POWER

:
17.5 12.5 dbm

CRC

:
53 0

the speed stayed exact same after upgrades

The bits we need there are these

Modulation G.DMT
Annex Mode ANNEX_A

Downstream Upstream
SNR Margin
16.0 18.0 db

Line Attenuation
63.5 31.5 db

Data Rate
2304 448 kbps

POWER
17.5 12.5 dbm

CRC
53 0

(easier to read with the extra line feeds taken out as well ), but were there any FEC or RS figures?

Your connection speed of 2304kbps is fine for the line length. Please can you run a BT Performance Test, and post the text results from the download and upload results boxes? If the test hangs, please can you let us know the "Configured download speed" that shows during the testing phase.

Is there any way you can take your router down to the master socket and try a wired speed test there? That's the only way we can eliminate something dodgy with your wiring. Best setup for a diagnostic test is computer >> ethernet cable >> router >> short ADSL cable >> dangly filter >> test socket, on the wall at the back in this pic. Any phone-type extension lead is likely to spoil this test.

You definitely have a problem somewhere though, with those SNR Margin figures.

Edited by RobertoS (Sun 22-Jan-12 11:32:51)

Hi, you have broadband poverty with your connection line attenuation: 63.5 db downstream, 31.5 db upstream. BT says you may get 1Mbps or 2Mbps speed on ADSL Max. As RobertoS says, you have a problem somewhere with the SNR Margin 16.0db downstream, 18.0 db upstream. The SNR Margin upstream should be approximately half the downstream reading.

Line State: Showtime

Modulation: G.DMT

Annex Mode: ANNEX_A

Downstream Upstream

SNR Margin: 16.0 18.0 db

Line Attenuation: 63.5 31.5 db

Data Rate: 2304 448 kbps

POWER: 17.5 12.5 dbm

Glenboig exchange http://www.samknows.com/broadband/exchange/WSGLG

I would look to buy a 2Wire 2700HGV router on ebay it might improve the connection on your long line.

http://www.ebay.co.uk/ctg/BT-2700HGV-54-Mbps-4-Port-...

Im trying to run that test but keep getting..internet ex cant display page..ill try a few more times...got
my router downstairs to...

In reply to a post by E7er:

The SNR Margin upstream should be approximately half the downstream reading.

Not true! They are unrelated, particularly when Up Sync is fixed. More true for Attenuation.

In reply to a post by XRaySpeX:

In reply to a post by E7er:

The SNR Margin upstream should be approximately half the downstream reading.

Not true! They are unrelated, particularly when Up Sync is fixed. More true for Attenuation.

Hi XRaySpeX, I stand corrected! I see on another forum router stats that are similar with high Line attenuation 60.4 db downstream, and the SNR (Noise Margin) greater upstream than downstream.

ADSL Settings
Type: PPPoA
Modulation: G.992.1 Annex A
Downstream: 1.875 Mbps
Upstream: 448 Kbps
Latency type: Interleaved
Noise margin (Down/Up): 12.7 dB / 17.0 dB
Line attenuation (Down/Up): 60.4 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 11.9 dBm

Edited by deleted (Sun 22-Jan-12 19:54:29)

Still cant get that test to work even at 6am, tried a few tests at 6 none went above..0.250....thats gotta be a line or ip fault...right in to socket dangly filter attatched 1m phone cable.

Edited by deleted (Mon 23-Jan-12 09:38:20)

Do you mean it doesn't even start, or it hangs half way through? If it hangs, you may have got to the Testing page. If you did, we need to know the Configured speed from the Testing page.

Independent of what your connection speed is, it could even be 20Mbps, if that figure is stuck 135kbps then your maximum throughput is going to be about 250kbps.

Similarly some ISPs hold a copy of the ISP profile and apply that themselves, and that copy can get set to 135kbps and fail to be updated to the correct value when it should. So first we need to know what the BT version is. If it is 135kbps then there is the immediate problem, if it is the correct value for your connection speed then you need to find out if they have a copy IP Profile and what it is set at.

Edited by RobertoS (Mon 23-Jan-12 10:07:50)

Note that the BT test often takes up to a minute, possibly even longer, to start doing the actual test. Are you getting to the Phone Nmber entry page, and if yes are you getting to the "Checking user details" page?

Its telling meto try later and if i try again it says wait an hour, try when i get home. Whats ur opinion on the tests results on the ones i tried ? Gotta be a line or ip thing.

Just realised I'm going mad .

135kbps IP Profile wouldn't get you 250kbps throughput. You would need 350kbps or 500kbps profile to get that. I've never heard of it being stuck at either of those, though it isn't impossible.

I'll see what else I can think of.

I dont follow what you mean there and thanks for all ur help so far

I was referring to where I said "if that figure is stuck 135kbps then your maximum throughput is going to be about 250kbps". That's garbage. If the IP profile was 135kbps yoy wouldn't even get 100kbps speed test speed. The IP Profile, with some reduction from it for overheads, is the highest test result you can get.

I've got a few pages here about IP Profile. I don't know if you will be on the old or new system there.

Thanks.....

Did the test again at 4pm and got this message..
2 Concecutive attempts failed to initialize assure rate session for your isp
raise fault informing performance tester tool indicated problem with
initializing sessions.

Dont know exactly what the means but sound like trying to start a car
with not enough in the tank.

Reported this to orange via their web site but that took a call to get my email
also called at 4ish but all keep getting is its my problem and long costly calls
that get u nowhere fast.

Being honest i dont think leaving will get me faster speeds maybe fix this then
leave i mean 1mb would do...

Had a problem with my broadband recently,100ks instead of 3mb, and the technical information being bandied are way over my head. In my experience I like to do simple things first. Change Filter and Router with neighbours working unit for comparison.
On talking to my ISP ( TalkTalk ) was asked to do a couple of things, to determine where the problem was (from master socket)
1) change ISP username to bt_test@startup_domain and restart router.
2) open browser and type in http://www.bt.net/digitaldemo
The webpage did not load showing a bt fault. Which they dealt with.
3) Went to www.bt.com and loaded line fault check. This showed a line fault near house. Found to be a intermittent connection.
It may pay to change to another provider as, I believe, changes will need to be made at exchange and this could also be cause.
I will not use LLU as I wish to keep line with BT, this is preference only.
Of those you list would use Talktalk, unless you have sky tv.
I use TalkTalkBusiness (nonLLU) can be slow at night sometimes, as with all providers on exchange.
This has good information http://www0.more-solutions.co.uk/support/bt-test-use...

Edited by flippery (Tue 24-Jan-12 13:28:23)

Quick comment on LLU. If you go with someone like Be then you can leave the line with BT and only LLU the broadband - this is virtually the same as staying with BT - the benefit is that the LLU doesn't use BTs banding profiles that can be a pain (I suspect that was part of your issue you mention about the line being 100Kb).

If you go "full" LLU (phone line and broadband fully moved to LLU) then that is a different kettle of fish and not something I would be willing to do unless they get a proper MAC like process running for this as well. Personally I will not have phone and broadband with the same company at present as then it is impossible for them to go full LLU.

Well i got my email and login off orange and filled a fault form in and guess what....
its back to norm...dunno why nothing ive done AND the bt test went the whole
distance...how does it look ?
Download speed achieved during the test was - 1824 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2560 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps

Download speed achieved during the test was - 1725 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
1824 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed

Download speedachieved during the test was - 1824 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2560 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps

2. Assured Rate Test: -provides background information.

Download Speed
1725 Kbps

0 Kbps 600 Kbps
Max Achievable Speed

Download speedachieved during the test was - 1725 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.

Phewwww!

I'm puzzled as to why it is looking at the "assured rate" side of things though. I thought that was for things like BT Vision. Have you got anything other than a standard broadband connection?

Otherwise that all looks fine. Any chance you could give us the new line stats, to see what the noise margin is like? Not just the noise margin though, the ones I quoted back to you in an earlier post, so we can see how they hang together.

Did we establish the exchange earlier? Looks like it isn't WBC enabled.

Ill see if i can post.that when i get in tonight....still thinking on leaving but glad i got a result even if it did take 6 calls....post that later.

Is this the part you want to see ? AND thankyou all for your info and help
very much appreciated...great forum...thanks

Firmware Version

:
1.0.0 Build 101029 Rel.26072

MAC Address

:
74:ea:3a:e9:c4:37
LAN

IP Address

:
192.168.1.1

Subnet Mask

:
255.255.255.0

DHCP Server

:
Enabled
WAN

PVC VPI/VCI IP Address Subnet GateWay DNS Server Encapsulation Status
PVC0 0/38 95.145.139.142 255.255.255.255 217.47.211.58 193.36.79.101 PPPoA Up
PVC1 1/50 N/A N/A N/A N/A Bridge Up
PVC2 0/101 N/A N/A N/A N/A Bridge Up
PVC3 0/100 N/A N/A N/A N/A Bridge Up
PVC4 8/35 N/A N/A N/A N/A Bridge Up
PVC5 8/48 N/A N/A N/A N/A Bridge Up
PVC6 0/35 N/A N/A N/A N/A Bridge Up
ADSL

ADSL Firmware Version

:
FwVer:3.11.2.175_TC3086 HwVer:T14.F7_6.0

Line State

:
Showtime

Modulation

:
G.DMT

Annex Mode

:
ANNEX_A


Downstream Upstream

SNR Margin

:
14.0 17.0 db

Line Attenuation

:
63.5 31.5 db

Data Rate

:
2240 448 kbps

POWER

:
17.5 12.5 dbm

CRC

:
89 52

It looks like there may be a bit of extra speed there once you get ADSL2+.

I would be unhappy about TT as well, because of the full LLU, though many people find them OK. Are there any other LLU suppliers on your exchange? The link to what samknows says would be best.

In reply to a post by RobertoS:

It looks like there may be a bit of extra speed there once you get ADSL2+.

I would be unhappy about TT as well, because of the full LLU, though many people find them OK. Are there any other LLU suppliers on your exchange? The link to what samknows says would be best.

Shows Sky and TT as being LLU enabled, in first post. Probably Glenboig

Edited by flippery (Wed 25-Jan-12 21:55:58)

Yep . I just like to see these things for myself, and also I was after WBC enablement - which if it is Glenboig it is.

These days, with the new DLM and IP Profiling, LLU doesn't have quite the advantage it used to have.